Reporting & Analytics Technical Trainer
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Reporting & Analytics Technical Trainer, Customer SupportJoin Axon and be a Force for Good
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected].
Your Impact
At Axon, we build connected devices such as body cameras powered by an industry-leading digital evidence management, records, and computer-aided dispatch platform. Our hardware, software, and training platforms bring security, efficiency, and transparency to law enforcement and are enabling us to truly change the world. The Axon business is growing rapidly, and we are looking for a dedicated and proven Reporting & Analytics Technical Trainer to join our Customer Implementation Services Team in Axon’s Professional Services Organization.
What You'll Do
Location: Remotely from United States.
Reports to: Sr. Director, Training and Customer Support
Direct Reports: 0
Travel is required estimated 50% monthly
- Be part of a team that consults with product engineers, program managers, and our clients to build public safety software implementation programs that support the successful implementation of Axon software systems
- Partner with our public safety client agencies to understand their business processes, organizational needs, and how our products achieve their digital transformation objectives for their reporting and analytics needs
- Configure system databases to prepare the Axon Dispatch, Records, and Standards analytics
- Author and configure Power BI and/or SSMS reports, dashboards, and analytics as needed for our customers
- Train public safety agencies on Power BI and/or SSMS reporting capability in Axon’s applications
- Build tools that support our clients to successfully manage and navigate the digital transformation journey within their own agencies
- Design, develop, deliver, and maintain training strategies, plans, and instructional materials/program deliverable for customer software deployments
- Use effective instructional design methodologies and technologies as it relates to reporting & analytics
- Communicate testing plans, training plans, activities, and outcomes to appropriate internal and external stakeholders
- Partner with key stakeholders including Axon Academy on the development of eLearning training assets and delivery via Axon’s learning management system
- Partner with the product engineering teams to assess content, system developments/customization to maintain testing/training materials, and update for clients as needed
- Be a product subject matter expert (SME) in crime analytics and reporting
- Continually assist customers in the reporting and analytics journey
What You Bring
- Bachelor’s Degree or equivalent experience in computer science/data analytics
- 2+ years of management experience in a public safety/law enforcement agency operation or with a public safety software product vendor for public safety agencies
- 2+ years of experience designing, delivering and/or managing public safety software testing, training, and/or implementation projects
- Exceptional communication skills both written and verbal
- Exposure to software development and continuous process improvement processes
- Proven success in transforming raw content into informative, engaging, and compelling learning experiences
- Ability to write effective copy, instructional text, internal/external communications, audio scripts/video scripts
- Exceptional project management and organizational skills
- Technical Expert in SQL management studio, Power BI, or similar reporting language
- Deep level understanding of Public Safety crime analysis
- Experience with any and/or all of the following:
- Next Generation 911 (NG911)
- Computer Aided Dispatch (CAD)
- Records Management Systems (RMS)
- Geographic Information Systems (GIS)
- Power BI
- SQL Management Studio
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 80,000 in the lowest geographic market and USD 130,000 in the highest geographic market. The on target earnings range for this role is between USD 100,000 in the lowest geographic market and USD 150,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.