Job Description
As part of the Point of Sale Fraud Strategy team, the Mass Market Executive Director will lead a team of strategy managers and analysts with the responsibility of managing fraud losses across Chase Credit and Debit Card Token portfolios. The Executive Director will set the strategic vision to manage complex quantitative and qualitative analysis of fraud trends, and the development of mitigation strategies. They will also be responsible to for driving a strong culture of controls to ensure a strong operational and risk environment.
This position provides an opportunity for an individual who thrives in a fast-paced and team-oriented environment where strong data analytics and risk management skills, business acumen, and superior communication skills are leveraged to support our ability to deliver best in class fraud detection and customer centric solutions to its customers.
Job Responsibilities

• Lead and develop a small team of quantitative analysts and quantitative people leaders.
• Manage Credit Card and Debit Card portfolios balancing fraud losses and customer experience within expected budgetary and performance thresholds
• Provide regular leadership, coaching, & development to members of the team in leveraging data to solve business problems
• Leverage expertise and build collaborative relationships
• Proactively seeks, finds, and recommends opportunities to improve fraud detection, customer experience, operational expenses, and processes within the organization
• Provide data driven and concise updates to senior leadership on fraud performance, key initiatives, etc.

Required qualifications, capabilities, and skills

• Bachelor's and / or Master's degree (OR related work experience) in a quantitative discipline preferably in a financial services organization
• 10+ years experience in fraud/risk/payments or related field
• Capable of leading large organizations and balancing competing priorities/interests
• Proven track record developing complex statistical analysis and frameworks to solve business problems in a well-organized, structured approach
• Strong communication and interpersonal skills with ability to interact with individuals across departments / functions and with senior-level executives
• Strong knowledge and understanding of financial services
• Ability to thrive in a dynamic, fast-paced, energetic environment, and to adapt to changes quickly.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.