About the job
Red Hat's Enterprise Data and Analytics (EDA) team is looking for a customer-focused and innovative Principal Application Engineer who values rapid delivery to join us in Raleigh, NC or remotely. In this role, you will become a member of the Analytics Technology Strategy (BITS) team, which is a small, agile team responsible for the design, deployment, and operations of the analytics platforms across EDA. Your primary responsibility will be to support Red Hat's master data management (MDM) platform. As a Principal Application Engineer, you will play an integral part in disaster recovery planning, monitoring, change management, and defining standard processes and documentation. You will also work closely with the upstream and downstream stakeholders to ensure that our applications meet their needs. This role will require some on-call duties.
We believe in collaboration, transparency, built-in quality, minimally viable products (MVPs), and simplicity as a remedy for complexity. We look for people who apply critical thinking and welcome creative solutions. We challenge ourselves to modernize while at the same time building exceptional customer experience with our offerings and services. We aren't afraid to fail for the right reasons, but we never give up trying to exceed expectations. If you want to help build a community of innovation dedicated to excellence, then join us on our journey as part of an outstanding open source enterprise data and analytics team. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do

• Serve as an Informatica subject matter expert and advise other engineers in day-to-day platform health and maintenance
• Work on your own with multiple global teams to manage, monitor, and deploy business-critical applications
• Think at scale, bringing a focus on continuous delivery methodologies from design to deployment and operations
• Assist in the planning, carrying out, and validation of the disaster recovery plan
• Assist managed service partners in accomplishing administrative tasks, including code deployments, configuring security settings, etc.
• Deliver enhancements according to platform feature roadmap and upgrades
• Use your Informatica experience to partner with Red Hat's domain leads to deliver an industry-best MDM solution
• Provide Tier 2 operational support for platforms
• Develop and document best practices across all offerings

What you will bring

• 8+ years of experience working with the Informatica Master Data Management technology
• 5+ years of experience troubleshooting defects in Informatica configuration, including in MDM, IICS, IDQ, ActiveVOS, etc.
• Experience with application performance monitoring (APM) and infrastructure monitoring
• Experience delivering MDM in a high availability environment (99.99% availability)
• Familiarity with load balancers and clustered applications
• Familiarity with programming languages like Bash, Python, and Java
• Solid analytical and problem-solving skills
• Solid written and verbal communication skills
• Fluent language skills in English

The following are considered a plus:

• Experience with configuration management and deployment automation using tools like Red Hat Ansible Automation Platform (preferred), CloudFormation, Chef, or Puppet
• Experience with building dashboards and alerts in a security event and information management (SEIM) tool like Splunk
• Experience with ServiceNow
• Experience deploying applications on public cloud services like Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure
• Experience deploying applications on a Kubernetes platform like Red Hat OpenShift

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.