About the job
The North America (NA) Red Hat Training and Certification team is looking for an Operations Analyst to join us remotely in the United States or Canada. In this role, you will ensure that we have well-defined processes, systems, data, reports, and procedures across the business. Your work will be critically important as we strive to have the highest level of customer satisfaction and overachievement of our financial metrics. As an Operations Analyst, you will be required to work with numerous teams inside and outside of Red Hat. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do

• Review and create documentation of procedures and processes around revenue recognition, sales attainment, and tools
• Proactively, professionally, and regularly communicate with sales management, business development managers, finance, and IT to resolve issues
• Create new processes to improve customer satisfaction or financial performance for sales, customer service, and Red Hat training customers
• Collaborate across functions, teams, and regions to understand how we can improve performance
• Represent the North America Training team with direct involvement in tool enhancements and projects
• Manage various purchase orders and payments to vendors through Oracle
• Manage the Red Hat exam scheduler, exam facilities, and testing laptop inventory

What you will bring

• Excellent written and verbal communication skills; ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
• Ability to take complex business logic and translate it into functional system logic
• Keen business judgment; deep understanding of business operations
• Ability to work on your own and identify value in an unstructured situation
• Proven ability at building strong relationships with different stakeholders, including sales, finance, IT, customer service
• Experience creating process documentation
• Experience with Oracle, Salesforce.com (SFDC), Tableau, or a learning management system (LMS)
• Solid experience with Microsoft Excel and Google Sheets
• Solid analytical and problem-solving stills
• Ability to learn the business and gain trust from leadership and thus be able to persuade management with insight and strategic vision
• Bachelor's degree or equivalent industry experience

The following are considered a plus:

• Previous support in management of IT enhancement tickets
• Project management experience or ability to lead an initiative
• Experience with Asana, Trello, or Jira
• Process-oriented mindset
• Ability to work as part of a team

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.