About Faire

Faire is an online wholesale marketplace built on the belief that the future of retail is local. There are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Walmart and Amazon combined. At Faire, we're using the power of technology and data to connect a growing community of over 150,000 brands and independent retailers around the world. Picture your favorite boutique in town — we help them discover the best products to sell in their stores. By empowering entrepreneurs with the right tools and insights, we believe that we can level the playing field so that small businesses can compete with big box and e-commerce giants. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Faire is a company invested in good design—as a Lead Market Researcher, you’ll join a tight-knit, collaborative Design team that cares deeply about Faire’s customers and ensuring they have valuable experiences. Our team is at the center of user experience at Faire, improving our product for the thousands of independent retailers and brands growing their businesses in our marketplace.

In this role, you’ll help craft Faire’s product working with team members across content design, product design, engineering, product management, marketing, sales, strategy teams, and more. You’ll support existing research activities across the company and lead new research projects to deepen our understanding of independent retailers and brands worldwide. As a founding research team member, you’ll be an integral part of developing the culture and practice of research at Faire. As Faire’s first Market Researcher, you will be at the forefront of how Faire approaches surveys broadly and lead some of its first market research efforts. 

We’re looking for team members that excel at informing and influencing product development, growth strategies and bring a genuine desire to learn and help others learn about our customers.

We're looking for candidates open to working in San Francisco, CA, Los Angeles, CA, New York City, NY, Atlanta, GA, Toronto, ON, Kitchener, ON or remotely.

What you’ll do 

• Collaborate with partners across design, product, marketing, and more to deliver insights that enable Faire to build products that are valuable to our customers
• Build systems that allow us to survey our users and non-users
• Independently drive comprehensive market research processes including survey design, acquiring sample population, fielding the survey, data cleaning, data analysis, weighting, and reporting results
• Effectively communicate data-driven insights to inform strategic, product, and marketing decisions
• Contribute strategic thinking at the product, marketing, and company level
• Mentor, train, and support cross-functional team member’s research efforts
• Contribute to and positively shape Faire’s culture through collaboration, authentic feedback, and proactive participation
• Travel Domestic and International up to 15% of the time

Qualifications

• You’re a trained researcher and have a degree in a field related to market research or survey science (e.g. Marketing, Psychology, Political Science, etc.) or an equivalent form of relevant research training. 
• 6+ years of experience researching digital products, marketplaces, or B2B products
• Excellent communication skills. You present research insights and recommendations clearly and confidently to every audience.
• A collaborative approach. You’re a great partner to your cross-functional teammates who can lead and listen.
• A growth mindset. You’re open and receptive to feedback and can adapt quickly in a fast-paced environment.
• A product-centric researcher. You think about the value of research in terms of product development and outcomes for Faire and its customers. 

We value candidates that bring a range of experience from different industries and a variety of creative influences. If you’re a maker or retailer yourself and can bring first-hand experience and empathy for the small business and entrepreneurial journey, tell us your story!

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 200,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.