JPMorgan Chase
Philadelphia, PA

InstaMed - Information Systems Analyst/ Salesforce Administrator at JPMorgan Chase

| Philadelphia, PA
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Job Description InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed's patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.
The Salesforce Administrator/Business Analyst is responsible for managing, supporting, updating and improving the company's core information systems. These information systems include data warehouse, CRM/ERP, and financial systems. The position will involve interaction with business users to understand and document requirements and develop new reports, processes and system updates to fulfill business needs.
Responsibilities
  • Work with the Senior Salesforce Administrator in support of all Salesforce related tasks
  • Identify, design, build, test and deploy solutions related to Salesforce and related applications, including custom objects/fields, page layouts/views, workflows /flows / process builder, security (users, profiles, roles) and all other aspects of Salesforce administration
  • Troubleshoot, resolve and track Salesforce end-user issues
  • Learn features and requirements of new releases of Salesforce and related applications and participate in the testing, deployment, documentation and training of these releases
  • Documentation of business and functional requirements
  • Project management activities, including working with internal and external project resources
  • Data warehouse report definition
  • Create and manage custom objects, fields, formulas, validation rules, custom workflows, and approval processes in CRM platform
  • Build and maintain effective working relationships with internal team members, as well as with other teams within the firm
  • Prioritize tasks and assignments to meet deadlines, and escalate concerns to direct manage
  • Demonstrate familiarity and competence with departmental and team procedures and applicable systems
Requirements
  • 3-5 years of related work experience or equivalent internship experience
  • Salesforce certification required (Advanced Administrator certification preferred)
  • Experience with Analytics or Business Intelligence software a plus
  • Proven ability to work creatively and analytically in a problem-solving scenario
  • Business Requirements and Functional Requirements gathering skills
  • Strong analytical, prioritization, organizational, and time management skills
  • Excellent verbal and written communication skills
  • Team player with the ability to work productively within a group
  • Bachelor's degree required in related field (Information Systems or Computer Science preferred)
  • Knowledge of healthcare and/or payment processing industry a plus
  • Team oriented & business value driven
  • Proficient using Microsoft Project, Word, Excel, and PowerPoint

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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