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Miami, FL

Head of Enterprise People Analytics (Miami, FL)

| Miami, FL
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Our Opportunity:

At Chewy, data drives all of our decision-making and our HR organization is no exception. Chewy is looking for a Head of Enterprise People Analytics (EPA) to design and lead the people analytics strategy aligned to our business priorities. This is a crucial role leading our journey to establish and mature HR’s data capabilities across the pillars of insights and analytics, data science, business intelligence, data enablement, as well as support our listening strategies to collect, understand and act on Team Member feedback.  

The candidate for this role will cultivate strong relationships with a wide variety of cross-functional partners and senior leaders, and will lead a team of leaders who interface with partners across Chewy to identify, prioritize, design and execute analytics and reporting activities, providing an enterprise view while addressing localized needs. The partners include stakeholders such as the HR Executive Leadership team, Centers of Expertise (COEs), such as Talent Acquisition, Learning & Development, Talent Management, Total Rewards, DE&I, and Employee Relations; Business Partner teams supporting our Fulfillment Centers, Customer Service, and corporate teams; Finance and IT.

What You’ll Do:

  • Establish and lead the vision, strategy, and roadmap for the Enterprise People Analytics function, including the development and socialization of corresponding whitepapers to garner organizational alignment and support.
  • Lead the people analytics product and technology strategy, including system ownership, leveraging industry best practices, market data and technology trends.
  • Set and manage the Enterprise People Analytics team talent and resourcing strategy, identifying and assessing ongoing organizational design, developing talent and building capabilities in line with the changing business needs and organizational maturity.
  • Continuously assess demand and capacity and ruthlessly prioritize to balance customer needs with resource availability.
  • Develop and lead the enablement strategy to drive adoption of the self-service analytics tools and building organizational capabilities in driving data-based decisions.
  • Lead the governance committee to manage the prioritization process over the full portfolio for Enterprise People Analytics and align HR stakeholders on priorities.
  • Responsible for Enterprise People Analytics Monthly Business Review, owns all data and analytics required for the Monthly and Weekly Business Reviews across all Business Units.
  • Ensure the EPA team complies with all company, international, national, local, and other applicable data security, privacy and compliance requirements.
  • Establishes KPIs to measure the success of the EPA team and the impact of people analytics on business outcomes.

What You’ll Need:

  • 10+ years of relevant professional experience.
  • Bachelor’s degree in HR, Analytics, Statistics, or equivalent experience.
  • 7+ years’ experience successfully leading teams who manage multiple priorities & deliver projects through on-time, on-budget, and with quality.
  • Ability to develop effective business relationships within all levels of the company, including direct interaction and engagement with senior leaders and executives.
  • Expert knowledge and experience using data and analytics to improve business results, using qualitative and quantitative metrics to provide a holistic view.
  • Working knowledge of technology systems and the IT ecosystem to partner with IT on the technical strategy and help the team in overcoming roadblocks (i.e., AWS, Vertica, Snowflake, Tableau, Knime, etc.).
  • Proven track record in strategic problem framing, issue identification, and the development of practical business solutions; able to solve complex problems and take a critical perspective on existing solutions.
  • Must excel working in teams that rely on ability to collaborate with others
  • Self-directed and comfortable working in ambiguous environments.
  • Solid attention to detail and organizational skills
  • Superb communication, collaboration, team dynamics, and conflict resolution
  • Excellent partnership skills for both internal and external stakeholders.
  • Comfortable with presenting and influencing at the executive and C-suite level.
  • Travel expectation: 10%


  • Master’s Degree in HR, Analytics, Statistics, or related field.
  • Working understanding of the Agile principles and methodologies and how they’re applied in workplace culture.

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]

If you have a question regarding your application, please contact [email protected]

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:

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Technology we use

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.


Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.


Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.


Senior Product Manager

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