JPMorgan Chase
Wilmington, NC

Head of Data Technology Business Strategy and Operations at JPMorgan Chase (Wilmington, NC)

| Wilmington, NC
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Job Description JPMorgan Chase is a leading global financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Organization Description:
Our Consumer & Community Banking (CCB) division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Job Summary:
JPMC is looking for a Head of Data Technology Business Strategy and Operations , to join the Data Technology organization, reporting to the Head of Data Technology . In this role, you will be responsible for business strategy and operations, delivering specific projects and initiatives, and driving business processes, procedures, and communications. In this role you will be a member of the leadership team and a key factor in our success.
  • Organization Strategy : Facilitate the conversations and partner with the leadership team to articulate objectives, key results and deliverables. Measure the outcomes relative to those stated goals. Partner with key stakeholders across Data Technology Organizations to ensure the team is well represented across all relevant org wide deliverables and processes
  • Team Operations : Focus on effective collaboration, increased productivity and overall organizational performance, including Town Hall meetings, hiring, Leadership Team and Extended Leadership Team meetings, monthly and quarterly business reviews, offsites and other team events.
  • Communications : Work with the Head of Data Technology and the Leadership Team to develop presentations and messaging relating to the team's mission, its key projects, people development efforts, and team culture initiatives. Partner with Communication team to drive internal and external communications from the Leadership Team.
  • Financial Health : In partnership with Financial Organization and the Leadership Team, ensure that the financial planning and ongoing management processes (budget, LRP, forecasting, monthly business review) are well-run and completed in a timely fashion. Manage headcount at the individual position number level in partnership with the Finance team. Identify and bring to the Leadership Team attention any risks and opportunities across the team
  • Additional special projects as needed.

Qualifications
The ideal candidate will have business experience in disciplines such as marketing, finance, planning, operations, change management, transformation, or communications, preferably with experience working in technology organization.
  • High energy, continuous learner and self-starter able to multi-task and effectively manage priorities and able to reprioritize as necessary to align with current business objectives
  • Great at collaboration and building strong working relationships with all key stakeholders
  • Proven successful experience managing complex projects with dependencies across multiple organizations.
  • Maintain high standards of operational excellence, meeting deadlines and delivering results.
  • Detail-oriented and thorough, with an ability to think "big picture" and adept at translating information into insights that drive quantifiable business impact
  • Strong written and verbal communication skills and executive maturity
  • Good judgment, personal accountability, high integrity - can be a trusted advisor to senior leaders.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • CloudFoundryLanguages
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    • jQueryLibraries
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    • ASP.NETFrameworks
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    • SpringFrameworks
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    • AWS (Amazon Web Services)Frameworks
    • AccessDatabases
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    • ConfluenceManagement
    • JIRAManagement

What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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