Organization: Accenture Federal Services
Location: St. Louis

We are:

Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can? We'll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.

The work:

Our growing TMT Team is seeking a Business Functional Analyst with strong communication and leadership skills to support new and existing and deployments of our Task Management Tool TMT. In this position, you will navigate a complex work environment to collaborate with Defense business users, project sponsors, senior leadership and supporting teams to provide the necessary support to delivery, update and expand the functionality of our Microsoft Dynamics TMT tool.

You may be responsible to:

• Manage the expectations of the customer with regard to solution functionality and deployment process
• Perform Process Improvement work
• Serve as business analyst advising the customer on best practices for configuring Dynamics and TMT
• Coach customer on change management initiatives supporting the deployment and support of the solution
• Conduct classroom training and desk side support for users and customer technical support staff
• Update formal solution training and configuration materials for the customer
• Support technical staff during solution installation with user and organization account creation, solution configuration, and troubleshooting as needed
• Conduct functional testing of solution and lead customer adoption process
• Provide application troubleshooting and support for the client s help desk functions
• Provide administrative support for related tasking processes
• Review and provide management reports and metrics on statuses of tasking behaviors
• Develop back up support role to maintain business operations when necessary
• Provide reports and presentations for leadership briefings