Job Description The Data Quality Director leads a team of data research analysts in the gathering and assessment of data to investigate data quality issues across multiple lines of business in CCB and supporting technology teams across the firm. The Data Quality Director is responsible for the completion of the Issue Root Cause Analysis, documentation of finding and building executive messaging for Sr. Leadership reviews and remediation decisions/actions.
Responsibilities:

• Develop and Manage a global team of issue analysts and direct their work across all sub-LOBs
• Work across all sub-LOBs to identify SMEs and right level of support for research engagement
• Partner and influence to get agreement on ownership of data research and deliverables
• Transform technical information on root cause into easily understandable executive communication
• Work with the portfolio leads (Issue Managers) and Controls Team to manage issues through the Data Quality Review Boards (Executive Decision Forums)
• Partner with CCB Firmwide leads to drive issue management operating models, risk assesments, tools, and metrics
• Work closely with the data owners and product cabinets to establish an effective operating model to manage data quality within critical analytical environments
• Work closely with rules team and data governance team to ensure proactive and preventative data quality monitoring is in place as issues are identified/resolved
• Demonstrate the ability to lead and grow an established team by attracting and managing strong, senior talent, and increasing the team capability to lead and own key components of the data quality research and issue management process
• Influence and help shape the vision, architecture and operations automation for the team and individual components within the process
• Drive timely execution and delivery of data quality issue root cause analysis, ensuring that the quality of research is meeting high standards within target SLAs.
• Ensure the team is following the established repeatable and auditable process, while continually finding efficiency/improvement opportunity
• Manage relationships across locations within the team, and with key stakeholders supporting the work effort
• Quickly recognize, escalate, communicate, and mitigate risks within the data quality portfolio through understanding of priority and risk ranking of the portfolio and business impacts
• Effectively manage and report on critical KPIs, KRIs and OKRs with Firmwide and CORE

Required

• Demonstrate ability to lead effective teams, attract, retain, inspire and retain key talent
• Ability to influence senior stakeholders on both technical and functional topics
• Advanced MS Office Suite Skills
• Advanced knowledge of query writing and execution using SQL or other recognized data analysis tools.
• Bachelor's degree or related equivalent work experience.
• Minimum of 10 years banking or finance related experience.
• Minimum of 10 years' experience in data usage, process analysis, process improvement, business analysis or data sciences.
• Advanced oral and written communication skills.
• Advanced problem solving and analytical skills.
• Senior Executive presence and communication

Preferred / Complementary

• Operational business knowledge of processes, data and technology platforms.
• Technical knowledge and hands on experience working on enterprise IT solutions
• Understanding and experience of Big Data Concepts and technologies, and data management tools
• Familiarity with Agile methodology
• Business or Data Degree concentration preferred.
• Six Sigma or Root Cause analytics experience.

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.