About Us

Wonder is a fast-growing food-tech startup that’s raising the bar on the role food plays in peoples’ lives. We’re creating an on-demand dining experience where customers can receive high-quality meals perfectly prepared and served to their doorsteps within minutes. We partner with the best restaurants and chefs across a diverse range of cuisines to offer access to the world’s most delicious food—anytime, anywhere. Meals are prepared in Wonder kitchens and finished by onboard chefs deployed in our customized mobile kitchens.   

Wonder is led by a team of experienced entrepreneurs including some of the most accomplished leaders and operators in the technology, culinary, and logistics industries. Backed by top-tier venture capitalists, we’re moving quickly to pioneer the future of food.  

If you join our team, you’ll work in a supportive and collaborative environment where our culture and our values—Mastery, Compassion, and Courage—are taken as seriously as delivering an incredible experience for our customers.

About the role

We’re a data-driven team that deeply values our customers. As the Director, Customer Analytics & Insights at Wonder, you will build and lead the team responsible for providing holistic insights on our customers to the forefront. Overseeing activities including marketing analytics, consumer app analytics, and consumer insights, this team stitches customer activity together across all touch-points, bringing data and insights together to form a rich single customer view. This position requires a driven self-sufficient, self-starter who is able to work with senior leadership comfortably, owns tasks from start to finish, and enjoys working in a dynamic and fast-paced environment.  This role reports to the SVP of Marketing, while running a team that services and supports the customer marketing, consumer app, and hospitality business teams. 

• Set the vision, strategy, and resourcing roadmap for the Customer Intelligence team.   
• Develop, maintain, and socialize the team’s roadmap, ensuring we’re planning for future needs while meeting the operational needs of the business today.    
• Hire, train, motivate, and develop talent on the Customer Intelligence team, managing their technical work as well as career development.  
• Partner with key senior stakeholders to develop a deep understanding of business strategy, business goals, our products, and critical business questions to answer.   
• Help define best in class data architecture, including documentation, structure, organization, and processes that powers a single view of our customer, ensuring that complex data points across our activities come together to power a unified customer view.   
• Conduct ongoing and ad-hoc analyses of customer behavior (and oversee a team doing the same) across the full funnel, turning them into actionable insights and recommendations that inform growth of our business.   
• Partner with the central data team on data infrastructure, tooling, automation, data management, data quality, and QA needs.   
• Partner with the central data team as well as other intelligence teams across the business (Operations, People, Finance) to build the right practices, ways of working, and cross-functional team culture.  
• Serve as the senior customer intelligence partner to senior management and the customer teams, using excellent communication and strong presentation skills to gather business requirements and share back insights in a way that is clear and actionable for employees at all levels.   
• You can expect to manage a team of researchers, engineers, data scientists, and analysts – as well as conduct complex analysis yourself. Key projects from the team can include marketing attribution, marketing channel optimization, campaign performance analysis, customer ordering behavior, app/product analytics, app optimization and testing, UX testing, segmentation analysis, cohort analysis, customer surveys, focus groups, and other quantitative and qualitative research methodologies.   

The experience you have   

We’re looking for someone that brings together excellent analytical skills, technical skills, strategic thinking capabilities, people-leadership experience, and effective cross functional management for this role. We’re also looking for someone who will be excited about the opportunity to build new approaches in a fast-paced, exciting startup environment.   

• Experienced data & analytics leader who is passionate about building and understanding best in class customer experiences.   
• Experienced people leader who is able to hire, train, and develop data analysts, data scientists, and data engineers.  
• Experience working with an engineering team to implement a scalable data architecture and individual events including defining requirements and QAing implemented events  
• Experience building and managing roadmaps and data analytics projects from ideation to all the way through implementation.   
• Experience working with consumer technology, preferably within e-commerce.   
• Experienced with customer data and analytics specifically, including marketing and consumer product analytics.  
• Operational experience with a modern tech stack, including customer data platforms (such as mParticle or Segment), communication platforms (such as Braze or Iterable), deeplinking / attribution tools (such as Branch or AppsFlyer), and data visualization tools (such as Amplitude or Google Analytics).  
• Highly proficient working with data visualization tools and manipulating data sets in Looker and/or Amplitude and other platforms to report on custom metrics.  
• Highly proficient in SQL, working with structured and unstructured data sets, with the ability to write complex queries against new or unfamiliar data sets.   
• Experienced using Python or R for data analysis.   
• Experienced with statistical methods for quantitative analysis as well as qualitative customer research methodologies.   
• Experienced w rapidly changing industry requirements and data privacy.  
• Experience working with a mobile app a plus.  
• Comfortable working with cross-functional teams in a fast-paced environment.   
• Comfortable with being scrappy and in an agile environment.  

Benefits

We offer a competitive salary package including equity and 401K with matching. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.