Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.

Uniphore, an early leader in Conversational Service Automation (CSA) is looking for a dynamic, motivated Machine Learning/Data Scientist/Senior Speech Scientist to join our diverse and distributed team of researchers and data scientists spread across India and US in building the next generation and cutting edge applied machine and deep learning solutions in Speech and Natural language processing.

Required Experience

• 3+ years of hands-on experience developing Speech to Text (STT/ASR) systems using open source toolkits like Kaldi, Pytorch-Kaldi, Espnet andWav2letter ++
• Hands on experience and knowledge on developing Factorized TDNN, CNN and BiLSTM based acoustic models
• Hands on experience dealing with Grapheme to phoneme Modelling, should be able to develop a G2P model for less resource languages
• Hands on experience developing statistical as well as neural language models

Educational Requirements

• MS/Ph.D in Data Science, Machine/Deep Learning, Speech or Signal Processing from reputed institutions

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com