Data Operations Sr. Associate

Minneapolis, MN
Marketing

Job Description

Req ID: req21327

Data Operations Sr. Associate Summary:

The Data Operations Sr. Associate is an important role within the Data Operations team that supports our ability to operate as a data-driven organization by maintaining the integrity and performance of our IMC/customer information and providing data services across the IMC organization. Specifically, this role is responsible for ensuring we have a high-quality, accurate, consistent and complete data set that can be used for marketing outreach, managing sales processes, relationship management processes, and use of data for reporting and analytics purposes. This role will also be part of the team which provides general CRM data consultation and support.

LocationFlexibility:

RSMhas offices in more than 90 locations throughout the US and Canada. RSM'scandidate search for this position is nationwide, with flexibility to work remotely.

Essential Duties

• Provide marketing program and sales consultation and support - including campaign setup, marketing list generation and preparation, lead creation and hand-offs, and follow-ups on activity generation.
• Assume responsibility as primary contact and liaison for CRM and data operations support coming through ServiceDesk, Workfront and team inbox.
• Resolve and/or ensure assignment and delegation of data and support requests.
• Provide coaching and support for RDC data team assignments
• Support data validation and UAT testing for BI and CRM program deliverables
• Perform data loads, reconciliations, data merges, deduping, list bumps, and archiving of customer records.
• Perform regular data audits and work closely with the Data Operations team to address any gaps identified.
• Seek continuous data quality feedback (as part of support services) from IMC and CRM users to ensure a continuous focus on data quality improvements.
• Other duties as assigned

Minimum Qualifications
EDUCATION/CERTIFICATIONS

• BA/BS degree in Business, Computer Science, or equivalent practical experience

TECHNICAL/SOFT SKILLS

• Excellent customer service skills with ability to manage stakeholder expectations and interact with team members across all levels of the organization
• Detail oriented with exceptional organizational and prioritization skills
• Ability to work in a fast paced and ever changing environment
• Self-starter with ability to work both independently and within a collaborative team

EXPERIENCE

• 3+ years deep Dynamics CRM/365 or Salesforce experience
• 3+ year minimum in a Data Management/Operations role
• 3+ years proven customer service skills

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Location Street Address: 801 Nicollet Mall, West Tower, Ste 1100, Minneapolis, MN 55402-2526 USA
Region: National
Position Type: Experienced
Job Type: Full Time
Degree Required: Bachelor
Travel Required: No
Sponsor candidates who are not eligible to work in US: No
Requisition ID: req21327