Data Analyst / Sr Data Analyst

| Phoenix – Mesa – Scottsdale, AZ
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Upgrade is a fintech unicorn founded in 2017. In the last four years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $7 billion in affordable and responsible credit. Our innovative Upgrade Card combines the flexibility of a credit card with the low cost of an installment loan. Our latest offering, Rewards Checking, gives customers access to no-fee checking accounts with 2% cash back rewards on common everyday spending. Learn more about the team.
 
Upgrade has been named a “Best Place to Work in the Bay Area” by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received “Best Company for Women” and “Best Company for Diversity” awards from Comparably. Upgrade has been included in the 2021 Inc. 5000 list of the fastest-growing private companies in America.
 
We are looking for new team members who get excited about designing and implementing new and better products to join a team of 750 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

Are you a data-savvy professional with analytical genes that thrives on driving data-based decisions through exploring data and extracting insights? Do you have an aptitude for visualizing those insights that improve operational decision making and are you attracted to an entrepreneurial culture and energized by high growth? If so, read on…Upgrade Inc., a fast-growing fintech "unicorn", is looking for a "rockstar" Data Analyst to join our Analytical Insights & Decision Optimization team. This key role will leverage data to increase the organizational value of the Phoenix Service Center through better "influencing" decision making (Analytics), and "optimizing" decision making (Prediction). We have large data sets that need to be analyzed to better understand our business and to identify new opportunities for efficiencies and improvement. You will be critical in exploring and modeling data then visualizing critical insights to improve decision making. You will also work with business teams across the Phoenix Service Center in areas like capacity planning, workload forecasting, workforce analytics, business impact analytics, call center analytics, and customer analytics. To be successful in this role, you must be a self-starter, entrepreneurial by nature, and enjoy a fast-paced challenging environment. Experience in taking data analytics projects from soup to nuts is a must.

Primary Responsibilities

  • Hire and develop a team of data analysts, data scientists and data engineers
  • Build strong and effective relationships with internal business leaders and SMEs
  • Develop knowledge about business processes & systems and become data SME
  • Organize and drive successful completion of analytics projects related things like capacity planning, workload forecasting, workforce analytics, business impact analytics, call center analytics and customer analytics
  • Oversee in-depth analyses and the creation of statistical models to identify trends and key drivers that inform important decisions across the business
  • Oversee development of best practices for examining, interpreting and communicating results of analytical initiatives to stakeholders in operations
  • Oversee development of best practices to improve the overall quality of data being ingested to maximize reliability of models / insights
  • Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables.
  • Collaborate with the corporate Data Architect and oversee the development of an operational DataMart
  • Partner with the Performance Measurement and Reporting team to ensure high quality data feeds and automated extraction practices are being deployed
  • Identify opportunities to automate manual processes and improve efficiencies

Skills, Experience & Qualifications

  • Comfortable with ambiguity, developing creative solutions, and delivering against aggressive timelines
  • Bachelor's degree required (Computer Science or related major (i.e. Computer Science, Information Systems, etc.,) preferred)
  • Advanced degree preferred (Masters in Data Analytics, PHD etc.)
  • Minimum 6+ years relevant professional experience required
  • Minimum 3+ years of relevant work experience within data science-related fields required
  • Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on-premises and cloud-based data sources.
  • Working knowledge of complex data models, BI methodologies, data architecture principles (MDM, Metadata, API Integration, Database Design etc.)
  • Experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
  • Experience in financial services is preferred
  • Able to write SQL, minimum 2+ years of experience in SQL or alternative coding language
  • Strong leadership and management capabilities
  • Strong analytical and problem-solving skills
  • Strong interpersonal communication and active listening skills
  • Proficiency with the Microsoft Office Suite, highly proficient in MS Excel & PowerPoint 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Upgrade, Inc.

How do you collaborate with other teams in the company?

I'm surrounded by so many smart, humble and passionate people, where I can learn and grow from everyday. With culture where everyone’s voice is valued and heard, this makes for a very collaborative and thriving workplace where you can grow. It is very empowering and it truly feels like we can achieve anything we, as a team, set our minds toward.

Nelson Lobo

Software Engineer

What are some things you learned at the company?

Since I started at Upgrade, I have been exposed to new technologies for test automation, infrastructure and code coverage, to name a few. I had some challenges in making our test framework more efficient and faster. This is another aspect of Upgrade that I love: there are always different projects to work on which means new learning opportunities.

Seti Momayez

QA Developer

What are Upgrade, Inc. Perks + Benefits

Culture
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
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