Customer Support Engineer II, Data & Analytics at Clear Capital (Reno, NV)

| Reno, NV
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Position at Clear Capital

Clear Capital is looking for an experienced Customer Support Engineer, Data & Analytics who will provide service and support for our portfolio of SaaS, Data, and Analytics products.

What you will work on

This role will focus on a variety of data and analytics products in our portfolio. This includes our valuation appraisal products - ClearAVM, AVM Reselling, and AVM Cascade; our proprietary enterprise order management system(s) , current and new. As well as a variety of similar products in production or new release. You will become an expert user of these platforms, working closely with product, engineering, and DevOps teams to ensure effective support and customer delight. Some of the tasks you will work on include: order monitoring, resolving system processing errors, data integrity issues, bill rate adjustments, system support and credential management.

Who We Are Looking For

Qualified candidates should demonstrate a strong passion and ability for assisting customers and internal team members. You should have excellent troubleshooting ability coupled with intuitive reasoning. You take pride in being a self-starter, possessing strong written and verbal communication skills, and leveraging a strong desire to work with a variety of software platforms, tools, and processes. You should enjoy collaboration with developers to refine, build, test, and release procedures across the organization.

  • 2+ years of work experience, start-up experience is a plus.
  • Undergraduate degree in CS, MIS, EE, IE, or closely related field.
  • Working knowledge of Linux, AWS, ETL, SQL (postgreSQL preferred)
  • Practical experience in PaaS, SaaS, and related monitoring and analytics
  • Working knowledge of JSON with understanding of relational databases, internal DB structures
  • Hands-on experience with XML Viewer, DBVisualizer, and similar tools
  • Technical understanding and working knowledge of Service-Oriented Architecture and SSOT services
  • Practical experience in configuring and debugging software programs and tools
  • Technical ability to understand Clear Capital's detailed products and help create support documentation where necessary.
  • Customer-focused with desire and ability to deliver customer delight.
  • Able to multitask and be responsive/flexible to support customer and internal team needs with a sense of urgency
  • Comfortable with a high paced, Fintech environment
  • Strong understanding and mindset for continuous improvement and delivery
  • Excellent interpersonal, written and oral communication skills
  • Demonstrated ability to learn quickly and teach others
  • Passion for solving dynamic challenges with a strong sense of ownership and drive

What You Can Expect
  • Competitive compensation and immediate contribution!
  • Inclusive benefits package offerings 401k plans and customizable benefits including dental, vision, medical, etc. for you and your dependents.
  • An innovative culture that understands the importance of quality of work over quantity.
  • Company supported and employee-driven ambassador groups that promote diversity, working on a hybrid schedule and philanthropy.
  • Learning and development programs to help advance your career and personal growth.

What We Value
  • Wherever it leads, Whatever it takes! We believe in making the impossible possible!
  • Thrive personally, grow professionally-be happy!
  • Innovate, learn, lead- Knowledge and growth is never ending!
  • We believe in hiring nice people because anything is possible when you have the team's support.
  • Improving the lives around us- A smile could change the entire world.
  • Be the most trusted, respected, and loved real estate valuation company in the world.

About Us

Clear Capital is a national real estate valuation technology company with a simple purpose: build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of every U.S. property through our field valuation services and analytics tools, and improve their workflows with our platform technologies. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by more than 1,500 team members across four brands (Clear Capital, Clario, CubiCasa, and REO Network) and has remained steadfast since our first order in 2001.

Clear Capital is an equal opportunity employer.

To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees
More Information on Clear Capital
Clear Capital operates in the Fintech industry. The company is located in Reno, NV, Roseville, CA, Truckee, CA and Bloomington, MN. Clear Capital was founded in 2001. It has 563 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 13 open jobs at Clear Capital, click here.
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