Job Description
What you will be doing:

• Providing general project management support and status updates for ongoing initiatives
• Leading small-medium projects for teams seeking to leverage IdP Cloud features
• Providing configuration support for new and existing tenants in IdP Cloud
• Managing new tenant creation requests
• Providing administrative support during quarterly upgrade/maintenance activities
• Providing administrative support for weekly patching activities
• Assisting in troubleshooting customer issues from the administration console
• Assisting with the configuration and testing of new SSO projects
• Responding/reacting to support requests from the lines of business, adhering to our internal SLA
• Liaising with the help desk team leaders for minor support requests (suspensions, OTP resets, etc.)
• Properly communicating ticket status to users and stakeholders, including senior leaders
• Performing regular maintenance of system data
• Coaching junior team members
• Providing general system administrative duties

What you bring:
This position does not require programming or engineering experience, but a good aptitude for understanding and using Web technology is essential. The ideal candidate is someone who has comfortable around technology and software and has an eagerness to learn.
Other key skills include:

• High proficiency in Microsoft Excel
• Solid verbal and written communication skills-- you'll be communicating to large audiences.
• Customer-focused-- we aim to please!
• Ability to manage multiple projects/activities concurrently-- you thrive in chaos!
• General technical acumen-- you know how the Web works.
• High comfort-level with new technologies/concepts-- we're constantly innovating.
• This position may require occasional late night or weekend work. Occasional travel may also be required.
• Bachelor's degree in computer science or information systems or the equivalent combination of education, training, or work experience.
• 5+ years of experience in implementation, support or administration of cloud-based technologies.

What we offer you:

• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A work environment built on collaboration, flexibility and respect
• An extensive range of personal development opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community

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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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