US Remote Eligible

Team Overview:

Digital Operations Experience - Optical Character Recognition Team is looking for a Business System Analyst to help us achieve our mission of building systems, processes, and tools to automate, customize, and simplify the internal and external client experience while ensuring timely delivery and compliant solutions.

What You'll Do:

• Work in partnership with the product owner to understand the needs of business strategy leaders and users; serving as the product subject matter expert (SME) resource for the development team to help make informed decisions on how best to maintain, enhance or integrate firm systems and data.
• Create and refine user stories with little to no coaching based on features that are sometimes not well-defined.
• Understand the technical strategy and system integrations to identify, communicate, and track divisional dependencies for features and user stories in partnership with the Product Owner and development team.
• Collaborate with Quality Assurance (QA) and development team to develop repeatable test strategies/testing plan based on acceptance criteria to enable successful sprint execution.
• Support the delivery of incremental and continuous value to the end users and ensures the final implementation of features and capabilities delivers the expected user value.
• Assist the Product Owner and stakeholders to define minimum viable products (MVPs) and establish iterative plans for delivering value to target audiences using epics and features.
• With minimal support, investigate and troubleshoot production issues using elementary and some advanced tools and techniques; work with the users to resolve the issue or escalate issues when needed.
• Participate in and understand how to facilitate Agile and Product Management team events such as backlog refinements, retrospectives, solution demos, and system demos.
• Continue to develop understanding of firm priorities, processes, and guidelines as we continue to move through transitional change across the organization.
• Mentor less experienced members of the team.

Req ID
68784BR

Position Type
Home Office

Position Schedule
Full-Time

EEO Statement
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Posting Location
Missouri, St. Louis

Company Description
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

Flexible Work Option(s) (Select all that apply)
Remote

Awards and Accolades

• 2021 FORTUNE 100 Best Companies to Work For® By Great Place to Work® and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
  • From FORTUNE ©2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
• 2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
  • From The Human Rights Campaign. All Rights Reserved
• 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
• J.D. Power, 2021 - Edward Jones has ranked \"highest in Employee Advisor Satisfaction among Financial Investment Firms\" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
  • Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information.

Search Headquarters Positions by Area of Interest
Client Services & Operations

Position Requirements
What Experience You Need:

• Bachelor's degree in related field and 2-5 years of experience designing and implementing functional systems and data or an equivalent combination of education and experience.
• Previous experience with Agile and/or Product Management concepts (such as user story writing, Agile events, and backlog refinement) is a plus.
• Proficient with writing user stories after meeting with client stakeholders across multiple internal departments.
• Troubleshooting skills to investigate, resolve and escalate problems. Identifies need for technical assistance to help in problem resolution.
• Ability to establish and maintain relationships with associates and general partners; possess expert interpersonal and negotiation skills.
• Ability to work independently and collaboratively with User Experience Designers, User Experience Researchers, and Quality Assurance in a team environment.
• Ability to support multiple moderate to highly complex efforts, and work with leadership to prioritize assigned tasks/projects.
• Ability to summarize moderate to highly complex business cases, system information and concepts and clearly communicate information and updates to stakeholders and divisional leadership.
• Ability to effectively communicate with cross divisional leaders using verbal, written and presentations skills.

What Could Set You Apart:

• Previous experience with Agile product management tools such as Jira and Aha! is a plus.

Colorado Salary Information
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visitourcareersite to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: