Business System Analyst- Salesforce (Remote) at Cisco Meraki (San Francisco, CA)

| San Francisco, CA
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Cisco Meraki is searching for a Business Systems Analyst with Salesforce.com experience to join our Digital Workplace team! As the fastest growing cloud networking team in the world, our products and technology are changing the face of enterprise networking and making cloud-managed IT a reality. At Meraki, we're busy simplifying powerful technology to free passionate people to focus on their mission.

We are looking for a professional that can complete system configuration, design business & technical processes, and operate in an agile environment. As a strategic partner to the business, you will cultivate a deep understanding of their processes and act as a consultant on their business systems needs. You will capture requirements, design and document technology solutions, configure solutions, and implement them using software development lifecycle processes.

Are you ready to join our team?

What you'll do:
  • Use your understanding of the business strategy and translate that into future proof technology solutions
  • Extract business requirements from business collaborators & build out functional/technical requirements
  • Use JIRA to write user stories and support project execution alongside Product owners, BSAs, developers, and QA team members
  • Work with development, QA, and production support teams to communicate, verify, test, and deploy the desired functionality changes
  • Work with the business users to demonstrate system changes to validate all relevant business needs are addressed
  • Manage multiple competing priorities through effective organization and communication
  • Configure and customize Salesforce.com and related 3rd party tools
  • Be able to work on multiple projects including those for the federal government
What Skills and Experience You Possess:
  • 5+ years of experience working within Agile and/or SCRUM environment as a BSA and/or Product Owner is a plus
  • Strong business process acumen and able to translate business requirements into technical solutions
  • 5+ years of work experience in Salesforce.com administration and configuration
  • Advanced in end-to-end Salesforce.com implementation - including building and updating custom objects, crafting custom fields, user profiles, formulas, validation rules, workflows, and approval processes
  • Solid grasp of data flows and integrations to Salesforce and other custom systems
  • Capable of prioritizing tasks and working on multiple projects effectively
  • Experience in project management
  • Good interpersonal skills and proficient at communication in written and oral form
  • Able to effectively setup and facilitate meetings
  • Motivated self-starter, flexible and adaptable to change
  • Effective partner management & conflict resolution skills
Who You Are:
  • Motivated self-starter that thrives in a dynamic environment and easily adapts to change
  • Highly organized and meticulous with data
  • Maintain a positive outlook and respectful behavior even under pressure
  • Enjoy working collaboratively across multiple organizations and external parties
  • Promote diversity and inclusive behavior
  • Eager to learn and grow!

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region


At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Network Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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