Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work. SM
This role uses data engineering and business intelligence to provide operational insights for call center metrics by designing, developing, implementing, testing, and deploying data in a systematic method to business leaders and individual contributors, as well as the monitoring and maintaining the deployed data delivery systems. This role designs schemas, writes SQL, R, Python, DAX, M Code, or other data markup scripting to build data models and BI reporting to drive KPIs in call centers.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Design and develop Power BI reports and Dashboards including data set ingestion and transformation, Data Modeling, Data Analysis Expressions (DAX) using the appropriate report templates depicting status of key performance indicators (KPIs) and other important business metrics for an organization to make data driven decisions for the call centers we support
• Design, develop, implement, and run data solutions that improve data efficiency, reliability, and quality, and are performant by design
• Translate business requirements into specifications that will be used to implement the required reports and dashboards for the call center, created from potentially multiple data sources
• Compile business intelligence/trends to support actionable recommendations to call center leadership
• Works with less structured, more complex issues with minimal guidance
• This role is Remote Nationwide (may have option to travel a couple of times a year for team meetings but this would be voluntary)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Undergraduate Degree (or higher) OR 2+ years of experience in Business Intelligence Software (e.g., Power BI or Tableau)
• 2+ years of experience in DAX, M Code, Python, R, VBA, JSON
• 2+ years of experience in report writing and telling the story with data - mining data for relevant information, data visualization and presentation
• 2+ years of ETL tool experience such as Azure Data Factory (ADF), SSIS, Talend, etc
• Advanced level proficiency in SQL/SSMS

Preferred Qualifications:

• Expert level proficiency in SQL/SSMS
• 1+ years of experience administrating Snowflake
• 2+ years of experience in a DWaaS environment
• 5+ years of experience in DAX, M Code, Python, R, VBA, JSON
• 5+ years of experience developing in Power BI
• 2+ years of experience working with a workforce management tool (e.g., NICE IEX, Aspect, Verint, etc.)
• 2+ years of experience working in or with Workforce Management and/or in a call center environment

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters , as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut / Nevada / New York City residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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