Location: REMOTE
Description: Our client is currently seeking a Application Analyst / System Admin

Application Analyst / Support Analyst

Location: 100% Remote

Hire Type: Contract

Job Description:
The Application Analyst / System Admi will perform application support, systems analysis and configuration, and system administration and maintenance in support of the HASTUS application, a transit scheduling and daily operations management application for the public transit industry.

HASTUS is a specialized application utilized for transit operations management. The application consists of an integrated suite of modules used for various functions across transit operations, including service planning & analysis, scheduling, employee work & vacation selection, workforce management, day-of-operation management and timekeeping for bus, light rail, and heavy rail operations.

This position will perform the following activities and examples, as well as other related tasks as the needs arise.

Duties & Responsibilities:
• Provide 2nd level end-user support for troubleshooting application issues, including issues with application functionality, environment configuration, and / or system integrations
• Respond to and resolve, or escalate, application support requests raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution
• Define and document functional / technical requirements for system modifications or enhancements
• Configure application functional components, perform the definition of foundational data elements, and ensure versioning of data elements
• Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides
• Perform user access provisioning, including new user account establishment and access permission updates
• Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes
• Schedule, monitor, and troubleshoot issues with batch processes
• Perform ad-hoc data queries and generate ad-hoc reports
• Escalate issues to internal technical teams (Server, Network, Database, etc.) and / or software vendor as needed
• Provide content knowledge and clarifications to QA / Testing team regarding designed behavior of application to facilitate the creation of test scripts
• Work any and all shifts and / or locations as assigned or directed. This may include shifts outside of regular working hours, including early mornings, late at night, and weekends.
• Participate in the on-call support rotation, responding to emergencies a on a twenty-four (24) hour, seven (7) day per week basis while on-call

Working Conditions
• Work environment will be hybrid (virtual with some in-office shifts)
• During peak periods, work assignments may have varied start / end times, and may include weekends.

Minimum Requirements/Qualifications:
• Bachelor's degree from an accredited institution with comparable experience in the fields of Computer Science, Information Technology, Business, or a related field
• Four (4) years of experience in system analysis, application support, and system administration
• Experience in enterprise system and / or application administration
• Experience with ServiceNow or similar service management / ticketing system
• Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Teams
• Effective organizational, analytical, multi-tasking, time management, and documentation skills
• Excellent attention to detail
• Strong interpersonal skills to interact with end-users and team members
• Strong verbal and written communication and customer service skills
• Ability to work effectively with a diverse workforce and end-user community

Preferences Include:
• Experience with HASTUS or similar transit scheduling & operations management applications, such as Trapeze FX or Trapeze OPS
• Experience with programing or scripting languages, such as Java, C#, SQL, or Python
• Experience or interest in the public transit or transportation industry
• Experience or interest in public transit data
• Experience with cloud platforms, such as Azure or AWS
• Experience with industry-specific ERP systems

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com