Job Description
The individual will assist with and/or lead initiatives focused on improving the customer experience, through the flow of complete, timely and accurate KYC data and information that adheres to and complies with the Global AML/KYC Standards, thereby reducing risk to the Firm. S/he will be involved in all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, code generation to facilitate the query of various datasets and schemas, generating insights, developing and delivering presentations of findings. Our team's projects range from simple trend analysis to cross-channel analysis to prescriptive analytics. The common theme of all the projects is data mining, business judgment and collaboration to improve the customer experience while reducing risk.
You will serve as an expert in leveraging the agile process to deliver on a wide range of business and product-focused analytics including building and updating business cases, exploratory analysis to identify product enhancement opportunities, generating feature performance metrics and dashboards, and crafting data stories and presentations of key findings to stakeholders. You will also leverage enterprise data to develop the right automated data solutions using a mix of customer/KYC, account, digital, telephony, financial and operational data. You will have the opportunity to work collaboratively with partners such as Service Product Group, Claims & Disputes Product organization, Machine Learning and Intelligence Operations, Finance, Marketing, Area Product Owners, Operations specialists, and other analytics teams across CCB & Asset Wealth Management (AWM).
Job Responsibilities:

• Support & lead partnerships with key Ops stakeholders and Ops Product groups with strong understanding of business drivers, underlying data and processes
• Support demand mitigation programs by providing data and analytics leadership across the servicing organization
• Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance.
• Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points
• Manage multiple deliverables focused on gaining insight into various issues and questions that often arise through our current monitoring processes as well as enhancing existing monitoring processes
• Contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
• Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role
• Support the creation of dashboards and visualizations to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics
• Embrace a growth and learning mindset; curious and creative; collaborative, team-oriented and client-focused; motivated by business and technical challenges

Required Qualifications, Skills and Capabilities:

• 3+ years of related experience
• Bachelor's degree in a quantitative or related field required
• Hands-on experience with standard data analytics tools and technologies (SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta)
• Familiarity with data mining, statistical modeling, machine learning and other advanced analytics methods
• Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology
• Collaborate with the Area Product Owners to formulate quantifiable goals for measurement; advise on strategies and experimentation required to achieve business goals
• Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills
• Entrepreneurial drive, ability to analyze problems, design solutions, and communicate effectively and confidently with relevant stakeholders to influence and gain buy-in across various job functions
• Self-motivated, goal-oriented, and able to manage and deliver in an innovation-driven and fast-paced environment

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.