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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the analyst level, the employee is beginning to develop expertise in the field. Receives general instruction on moderately complex problems and issues.

The Credit and Fraud Risk (CFR) Operational Risk Excellence team is part of the first line of defense with respect to Operational Risk and Risk Remediation. Within the realm of CFR Operational Risk, the Risk Strategy Remediation team (RSRT) is responsible for the analysis of Issue impacts and determining whether remediation of a strategy action is needed.

The RSRT team is focused on the Issues impacting the U.S. Consumer and Small Business Card Members. Management of these Issues requires disciplined oversight of a portfolio which must be managed to short and fixed deadlines. The successful candidate will work closely with cross-functional teams including CFR teams, Banking, Technology, Compliance and Operational Risk teams across 1st and 2nd lines. Therefore, strong verbal and written communication as well as organizational skills is a must.

Risk analysis and remediation is accomplished by executing standardized protocols and programs as well data analytics. Ability to focus on the customer experience, adhere to protocols and execute arcuately is a must.

Key responsibilities:

• Managing the Risk Strategy Remediation processes end-to-end with flawless execution while adhering to standards and milestones
• Manage a portfolio of CAPs requiring Risk remediation analysis in order to meet to aggressive, fixed and short-term deadlines while collaborating in various cross-functional teams
• Determining Risk Remediation requirements based on the unique aspects of each Issue
• Identifying process improvement opportunities; Reduce errors, Improve efficiency
• Providing risk remediation consultative guidance to Issue team members

Required -

• Ability to communicate and collaborate effectively with cross-functional partners across CFR, Operations, Technology and Compliance to achieve a common goal.
• Bachelor's degree
• Ability to envision ways to leverage existing capabilities and data to reduce risk events and associated risk remediation efforts.
• Analytical ability and problem solving skills
• Experience managing projects including ability to adapt quickly to shifting priorities, multiple demands, ambiguity, and rapid change
• Strong prioritization, organizational, collaboration and project management skills
• 2+ years in an analytical/quantitative role

Desirable -

• Master's degree
• Knowledge of Enterprise-wide Operational Risk Management Policy
• Experience with American Express Risk Management systems or experience with the Operational Risk infrastructure, Corrective Action timelines
• Process mapping
• Experience with SAS, SQL, Python, HIVE or HQL.
• Experience with or strong understanding of technical development and process development methodologies such as Agile, Method I, Six Sigma Design

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

*Booster eligibility: The CDC has established guidelines for when adults are eligible to receive booster shots depending on when they completed their initial vaccine series (currently five months after the Pfizer-BioNTech and Moderna vaccines, and two months after the J&J Vaccine). If you have completed your primary vaccine series but have not yet reached your booster eligibility date, you will be able to come into the office; however, you will need to complete your booster within 30 days of becoming eligible to continue coming in and participating in company-sponsored in-person events.

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