Analyst, Customer Service at Magna International (Detroit, MI)
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Group Description
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we're more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it's our talented people who lead us on this journey.
Role Summary
The IT Customer Services Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The IT Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems Investments.
Key Responsibilities
• End User Support, ensure that local IT infrastructure is operational and performing well• Support project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues• Stay updated on new developments in, and analyze reviews of, computing technologies• Maintain quality service by enforcing organization standards• Installation, Move, Add, Change (IMAC)• Identify and resolve hardware and/or software issues in a timely manner
Key Qualifications/Requirements
• Completion of community college (computer science, information science, or management information systems)• 3 to less than 5 years of work related experience• Strong customer service orientation• Proven experience in IT Operations processes and ITIL• Proven experience in end user support• Proven experience with Microsoft Office Suite including Office365• Experience with setup, troubleshooting, and deployment of Android and iOS devices• Extensive knowledge of Active Directory, Group Policy, and Organizational Units• Extensive knowledge supporting Microsoft Windows Operating Systems• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts• Extensive experience with core software applications, knowledge of Matrix42 and Nexthink would be an advantage• Excellent analytical, problem-solving, and mathematical skills• Excellent written and oral communication skills• Excellent understanding of the organization's goals and objectives• Ability to effectively prioritize and execute tasks in a high-pressure environment• Ability to conduct research into systems issues and products as required• Ability to communicate ideas to technical and non-technical audiences• Ability to effectively troubleshoot Local Area Network issues as they arise• Logical and efficient• Highly self-motivated and directed• Keen attention to detail• Experience working in a team-oriented, collaborative environment
Work Environment
• Occasional evening and weekend work to meet deadlines• Sitting for extended periods of time• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components• Lifting and transporting of moderately heavy objects, such as computers and peripherals• Regular overnight travel 0-10% of the time
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Nearest Major Market: Detroit
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we're more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it's our talented people who lead us on this journey.
Role Summary
The IT Customer Services Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The IT Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems Investments.
Key Responsibilities
• End User Support, ensure that local IT infrastructure is operational and performing well• Support project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues• Stay updated on new developments in, and analyze reviews of, computing technologies• Maintain quality service by enforcing organization standards• Installation, Move, Add, Change (IMAC)• Identify and resolve hardware and/or software issues in a timely manner
Key Qualifications/Requirements
• Completion of community college (computer science, information science, or management information systems)• 3 to less than 5 years of work related experience• Strong customer service orientation• Proven experience in IT Operations processes and ITIL• Proven experience in end user support• Proven experience with Microsoft Office Suite including Office365• Experience with setup, troubleshooting, and deployment of Android and iOS devices• Extensive knowledge of Active Directory, Group Policy, and Organizational Units• Extensive knowledge supporting Microsoft Windows Operating Systems• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts• Extensive experience with core software applications, knowledge of Matrix42 and Nexthink would be an advantage• Excellent analytical, problem-solving, and mathematical skills• Excellent written and oral communication skills• Excellent understanding of the organization's goals and objectives• Ability to effectively prioritize and execute tasks in a high-pressure environment• Ability to conduct research into systems issues and products as required• Ability to communicate ideas to technical and non-technical audiences• Ability to effectively troubleshoot Local Area Network issues as they arise• Logical and efficient• Highly self-motivated and directed• Keen attention to detail• Experience working in a team-oriented, collaborative environment
Work Environment
• Occasional evening and weekend work to meet deadlines• Sitting for extended periods of time• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components• Lifting and transporting of moderately heavy objects, such as computers and peripherals• Regular overnight travel 0-10% of the time
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Nearest Major Market: Detroit
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