Reporting to the Data Verification Team Lead this individual is responsible for the verification of customers’ submitted information, as per Veriforce and client guidelines. This individual is also required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner via email and phone as required.
What that means day-to-day:
- Verifying data input by the customer matches data from the documents that are uploaded into the Veriforce ComplyWorks and Compliance Pro systems
- Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
- Provide high-quality customer support in relation to incoming emails and/or phone calls
- Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
- General troubleshooting, as well as observation and communication of errors within the Veriforce platforms
What you’ll need to be successful:
- 2-5 years of customer service experience, a plus
- Must possess a high school diploma or GED
- Fluent in written and spoken English
- Highly detail oriented with a critical degree of accuracy regarding data entry and analysis
- Ability to understand and follow directions and complex policies and procedures
- Capacity to multi-task and perform repetitive tasks.
- Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency
- Proficient at problem solving, strong analytical and organizational skills
- Comfortable with resolving conflicts
- High-level of confidence with computers
- Must be very comfortable with Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)
- Proficient at working in and adding to a team environment
- Previous experience in data entry and document analysis is an asset
- Health and Safety experience is an asset
What you’ll get in return:
- Work with a global team! We have colleagues and customers across North America and around the world.
- Veriforce is a great place to work! Our leaders and team members consistently cite our culture as one of the top reasons it’s a great place to build a career.
- Veriforce provides
- 100% employer-paid medical and dental insurance for employees
- Monthly contributions to Health Savings Accounts
- A 401(k) match that is immediately fully vested
- Outstanding time off benefits
- Paid time off for volunteer activities
- Remote work opportunities
About
Equal Employment Opportunity We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
Skills Required
- High school diploma or GED
- Fluent written and spoken English
- Strong attention to detail and accuracy in data entry and analysis
- Ability to follow complex policies and procedures
- Ability to multitask and perform repetitive tasks
- Strong customer service, problem-solving, analytical, organizational, and conflict-resolution skills
- High confidence using computers
- Proficiency with Microsoft Outlook and Microsoft Word
- Ability to work effectively in a team environment
- Successful completion of a background check
- Two to five years of customer service experience
- Previous data entry and document analysis experience
- Health and safety experience
- Experience with other Microsoft Office programs
What We Do
We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology. Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, accreditation, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today. By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe. Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology. Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment. Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.
