The Role
Maintain and support risk management systems, including monitoring RMIS functionality, troubleshooting errors, resolving technical issues, and coordinating escalations with IT and vendors. Configure system fields, forms, reports, events, and notifications; support upgrades and technology implementations. Manage risk management reporting, Documentum records, claims-system data transfers, and special projects. Requires technical troubleshooting, claims processing, and risk management information system experience.
Summary Generated by Built In
Who We Are:
Location: 2002 West Wahalla Lane, Phoenix, AZ. 85027
What we offer:
Pay: Starting at $50,000 annually
Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Job Responsibilities: What you will do
Accommodate in the stable operation of risk management software to meet the technology needs of the Risk Management department; plan, develop, maintain, provide first-level technical support and provide resolution for operational system issues.
- Monitor overall functionality of risk management systems. Perform technical administrative tasks on a daily basis to ensure a highly reliable and highly available risk management system; tasks include but are not limited to, making sure claims reports are transferring into the Risk Management Information System (RMIS) from AS400 properly and answering RMIS error related emails.
- Research current system functional errors/issues; perform miscellaneous basic IT functions such as troubleshooting to determine source of malfunction. Provide immediate resolution; collaborate with internal IT department personnel and RMIS vendor representatives when escalating more serious issues. Make recommendations for system improvements in order to improve department efficiency.
- Perform functional modifications within risk management system to enhance system functionality and support overall business and department needs more efficiently; create and modify tabs, fields, form letters, events and notification as requested by management. Assist with implementations of system upgrades and new technology advancements as necessary.
- Respond to internal department requests for various risk management reports; create, run reports and distribute to designated department personnel.
- Complete special projects as requested by management; projects may include, but are not limited to, ensuring checks are printing properly from RMIS and implementing functional changes to the system.
- Monitor and review risk management documents within Documentum system; collaborate with department personnel to determine necessity of existing documents and delete unneeded documents from Documentum.
- Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
- Perform additional duties as assigned by management.
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Qualifications: What you need to bring
- Minimum two (2) years in a position/field requiring computer-based technical skills with at least one (1) year experience working in a Risk Management Information System (STARS RMIS experience preferred). Additional years of required experience or demonstrated high-level technical skills or college courses may be considered for substitution of RMIS experience. Risk management or claims processing experience required.
- Solid technical skills with the ability to research and resolve problems of a technical nature; advanced knowledge of various computer operations with a strong aptitude for troubleshooting system issues; good analytical and decision-making skills; good communication skills; basic understanding of claims processing (strong understanding of claims processing preferred).
- Associates degree or equivalent combination of education and/or experience required.
Pay Range: $50,000.00 - $64,050.00 Annual
Skills Required
- At least two years in a position or field requiring computer-based technical skills
- At least one year of experience working in a Risk Management Information System; STARS RMIS experience preferred
- Risk management or claims processing experience
- Solid technical skills and ability to research and resolve technical problems
- Advanced knowledge of computer operations and strong troubleshooting aptitude
- Analytical and decision-making skills
- Good communication skills
- Basic understanding of claims processing; strong understanding preferred
- Associate degree or equivalent combination of education and experience
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The Company
What We Do
Swift is a trucking company that is accurate and timely when it comes transportation and logistics. Swift Transportation is the largest full-truckload motor carrier in North America. Based in Phoenix, Arizona, the Swift terminal network includes over thirty full service facilities in the United States and Mexico. Swift provides a full line of service solutions including linehaul, flatbed, intermodal, refrigerated, dedicated and logistics management. Swift also offers careers in operations, finance, account management, shop mechanics, human resources, payroll, and many more. Swift offers more than just a career - Swift is family.
