Data Scientist & CRM Manager

VIATRIS BV

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
Viatris empowers people worldwide to live healthier at every stage of life.
We do so via:
Access – Providing high quality trusted medicines regardless of geography or circumstance;
Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership – Leveraging our collective expertise to connect people to products and services.
 

Every day, we rise to the challenge to make a difference and here’s how the Business Data Analyst role will make an impact:

Key Responsibilities for This Role Include:

Enhancing the advancement of CRM systems through the integration of AI technologies, the Data Scientist & CRM Manager will support strategic decision-making by leveraging advanced data analytics, predictive models, and machine learning, ultimately enhancing business intelligence and operational efficiency.

• Manage and optimise the existing CRM systems to ensure accurate and up-to-date customer data.

• Implement and integrate new versions and functionalities of existing CRM systems, in collaboration with Regional and Global teams, to bring system capabilities to the next level.

• Ensure that data governance and data management are up-to-date.

• Create and maintain dashboards, reports, and data visualisations to communicate insights and performance metrics to internal stakeholders.

• Analyse large and complex datasets using AI techniques to identify patterns and deliver insights for strategic decision-making.

• Perform regular data audits to identify and rectify inaccuracies or inconsistencies, ensuring higher data quality.

• Ensure procedures are up-to-date provide end-users training on CRM functionalities.

• Implement predictive models, machine learning algorithms, and AI-driven statistical analyses to support the transformation of business operations.

The minimum qualifications for this role are:

• Master’s degree in Business Management, Marketing, Data Science or a related field.

• Minimum 3-5 years experience in supporting the business goals and needs.

• Fluent in FR and/or NL, with strong EN capabilities

• In-depth knowledge of CRM systems (Salesforce, Veeva)

• Good understanding of programming languages (Python, R, Java, or others)

• Experience with Power BI

• Experience in data management and model development

• Strong business acumen and capability to translate business requirements into data modelling.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. 

Viatris is an Equal Opportunity Employer.