We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Supports the Complaints & Disputes group by providing data analysis and reporting of key performance indicators, audits, trends, volumes and strategy components. Leads simple to moderate projects and programs, including root cause analysis and process implementation.
Designs, develops, implements, and maintains reporting of Complaints & Disputes data, including programming solutions for data quality and business rules analysis, hypothesis testing, champion/challenger testing, and product or strategy decision advancements. Maintains a technical process expertise through understanding of the software solutions, technical steps, and underlying data used to execute the decisioning.
Subject matter expert on the input and output of data to support any research or advancements. Programs for the desired workflow of data decisions and hypothesis testing. Maintains a quality and control aspect of the data execution used for decision making. Is able to build data visualizations to report and inform others what is occurring in the underlying data.
Key Responsibilities:
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Data analysis and reporting using Oracle SQL tools
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Design and produce on-going reporting / graphs to highlight trends of Complaints & Disputes to support Risk & Compliance and Complaints & Disputes Dashboards, Risk Assessment & Action Committee (RAAC) and Complaints Management Forum (CMF) sessions
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Create and produce ad-hoc report requests, including requests related to Audits, Risk Events or change execution
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Perform Root Cause Analysis (RCA) as needed
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Test Quality Support’s monitoring and control mechanisms to business processes to ensure we maintain compliance with policies and procedures, while making suggestions for enhancements
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Generate monthly Quality results & trends reporting for Complaints & Disputes, including Vendor performance, and outsourcing results
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Assist with providing volume related data to assist with forecasting, strategy and budget
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Assist with the intake process of Complaints and Disputes
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Research data issues and report and resolve discrepancies
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Maintain documentation along with change management and testing documentation as required
Professional Experience and Qualifications
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Bachelors Degree Science, Technology, Engineering or Quantitative field required
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1-3 years data analyst experience
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Solid working knowledge writing, reading and troubleshooting SQL Queries
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Importing / exporting data into SQL Server from various sources
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Creating / modifying / executing SQL queries and Scripts
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Creating Open Data Base Connectivity (ODBC) to SQL Server from Excel Spreadsheets or Access DBs so that end users can refresh reports directly in Excel or Access
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Advanced knowledge of Microsoft Excel and PowerPoint
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Strong analysis skills
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Detail and quality oriented
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
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What We Do
As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt and provide a broad range of additional revenue and recovery services to business clients.
Our employees around the world play a key role in shaping our identity. By doing things the right way for the right reasons, treating others with fairness and respect, and valuing diversity and inclusion, our employees will sustain us into the future. Our company culture is the foundation for everything we do.
Since our founding, we have been focused on making a difference. We make it a priority to strengthen the communities where we work and live. Our employees support the mission in both time and money. To enhance that generosity, we match their contributions and we honor their civic spirit with paid time off to participate in Volunteer Days.
