The Data Quality Exception Management Lead Analyst is a senior individual contributor responsible for delivering against the directional strategy of Data Quality Exception Management. This position requires innovative creativity where you will have the ability to analyze both current capabilities and target state models and help build a roadmap that advances the state of data quality exception management systems.
The Enterprise Data Office (EDO) maintains tooling that enables businesses across the bank to manage, track, and disposition data quality exceptions that originate from data quality rules. In this role, you will own the requirements for one or more data quality exception management tools. You will work with other data quality professionals to maintain, enhance, and improve the capabilities available within the tools. You will actively solicit and author requirements from the businesses to help improve capabilities and remediate pain points, continuously pursuing simplicity of design and integration with enhanced capabilities, including AI-based features. You will also work with technical teams who will build the enhanced functions to ensure the requirements are understood and properly implemented.
This role requires someone who is dynamic, flexible, and can easily respond to quickly changing needs. The candidate must have the ability to handle ambiguity and complexity and be able to deliver on multiple responsibilities. Developed communication and diplomacy skills are required in order to guide, influence and convince others.
Responsibilities:
- Understand and adhere to all Policy-level requirements related to Data Quality.
- Partner with multiple teams to build software solutions related to Data Governance policies and/or Data Risk and Control frameworks.
- Author functional requirements for the enhancement of tools that enable Data Quality Exception management. Document requirements in JIRA stories and conduct grooming sessions with developers and technical staff.
- Prioritize requirements for release sprints that align to changing Policy requirements and business operational needs.
- Work closely with data-focused stakeholders embedded within the various businesses across Citi to understand their operational procedures as they relate to data quality exception management. Identify opportunities to automate manual steps, alleviate inefficiencies in existing tooling, integrate AI-forward solutions, and prioritize the product backlog.
- Provide expertise on Data Governance and/or Data Risk and Controls framework including design, effectiveness, performance monitoring and self-assessment processes
- Oversight and analysis of data-related issues, tracking of ownership and target dates and associated metrics and reporting
- Gather and synthesize metrics on existing Data Governance and/or Data Risk and Controls principles, policies, practices and standards, e.g., understanding industry best practices
- Produce recommendations for enterprise-wide guiding principles, policies, processes and practices
- Determine requirements for and prioritize development of new enterprise-wide principles, policies, processes and practices as needed
- Develop and manage approach for measuring adoption of principles, policies, processes and practices
Recommended Qualifications:
- 6-10 years relevant experience in a Data Governance/ Data Management/ Process Engineering or related area
- Advanced understanding of Project Management methodologies and tools
- Demonstrated experience authoring business and/or functional requirements for implementation by development teams is required.
- Exposure to working in an AI-assisted environment, especially with regards to requirement authoring and JIRA management, strongly preferred.
- Familiarity with AI-assisted PDLC (Product Development Lifecycle) strongly preferred.
- Prior experience as a Product Owner strongly preferred.
- Ability to monitor tight deadlines or unexpected requirement changes, with the ability to anticipate and balance needs of multiple stakeholders
- Ability to communicate effectively to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Education:
- Bachelor's/University degree, Master's degree preferred
•Working Environment: office setting, minimal travelling and working hours in the office may be required during projects.
• Effort: minimal physical effort required. High levels of prolonged and intense concentration may be required in front of computer.
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Job Family Group: Data Governance------------------------------------------------------
Job Family:Data Governance Foundation------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:$113,840.00 - $170,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting, Policy, Procedure, and Regulation, Program Management, Risk Controls and Monitors.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Oct 22, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 6-10 years of relevant experience in Data Governance, Data Management, Process Engineering, or a related area
- Advanced understanding of project management methodologies and tools
- Experience authoring business or functional requirements for development teams
- Ability to manage deadlines and changing requirements across multiple stakeholders
- Effective communication skills for different audiences
- Bachelor's or university degree
- Master's degree
- Experience working in an AI-assisted environment, especially for requirements authoring and JIRA management
- Familiarity with AI-assisted product development lifecycle processes
- Prior Product Owner experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
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