Working closely with data, business, and technology teams, you will help identify, investigate, validate, and resolve data issues while contributing to a major business transformation initiative. A significant portion of this role will involve contacting customers by phone to confirm or gather information, so comfort with professional phone conversations, follow-up, and accurate note-taking is essential. This is an excellent opportunity for a student or early-career professional looking to gain hands-on experience in data management, data governance, business systems, and digital transformation.
This role may be based in either Edmonton or Calgary for 4-6 months in duration in a hybrid work environment.
If this interests you , consider applying today!Job Description:
Key Responsibilities
- Review, validate, and update asset and customer data across multiple systems.
- Perform data cleansing and remediation activities to improve data accuracy and completeness.
- Conduct frequent customer outreach, primarily by phone, to validate, confirm, and enrich customer and asset information.
- Complete repetitive data validation, data entry, and follow-up activities with a high level of consistency and attention to detail.
- Investigate data discrepancies and identify root causes of recurring data quality issues.
- Track phone outreach outcomes, customer responses, and required follow-up actions clearly and accurately.
- Document findings, patterns, and recommendations to support long-term improvements.
- Maintain accurate records of completed updates and audit trails.
- Support reporting and measurement of data quality improvements and business outcomes.
- Collaborate with IT and business teams to prioritize and resolve issues.
What We're Looking For
Required Qualifications
- Currently enrolled in or recently completed a post-secondary program in: Information Technology or Data Analytics or Business Analysis or Business Administration Or a related field.
- Proficient with Microsoft Excel and Microsoft Office applications.
- Strong attention to detail and commitment to data accuracy.
- Excellent organizational and problem-solving skills.
- Strong written and verbal communication skills, including confidence making professional phone calls to customers.
- Comfortable performing repetitive, detail-oriented work for extended periods while maintaining accuracy and quality.
Preferred Qualifications:
- Experience conducting research, data validation, customer outreach
- Experience or being comfortable with engaging customers via telephone to collect, verify, and update key information.
- Experience working with databases, SQL, Fabric, Power BI, AI, or related tools.
- Understanding of data quality, data governance, or master data management principles.
- Familiarity with ERP, CRM, or enterprise business systems is an asset.
- Improve the quality and reliability of customer and asset data.
- Support key business transformation and system migration initiatives.
- Enhance digital data consumption across internal and external platforms.
- Identify opportunities to reduce recurring data quality issues.
- Enable better business decisions through more accurate information.
Why Join Finning?
- Gain real-world experience working with enterprise-scale data.
- Contribute to meaningful projects that impact customers and business operations.
- Work alongside experienced data, analytics, and technology professionals.
- Develop practical skills in data quality, business process improvement, and digital transformation.
- Build valuable experience that can support future careers in data analytics, business intelligence, information management, or technology.
Ideal Candidate: We're looking for someone who is comfortable with structured, repetitive work and takes pride in doing it accurately. The ideal candidate enjoys solving puzzles, finding patterns in data, and following through on customer outreach, including regular phone calls, to validate information. If you're highly organized, patient, comfortable speaking with customers, and motivated by improving data quality, we'd love to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Skills Required
- Currently enrolled in or recently completed a post-secondary program in IT, Data Analytics, Business Analysis, Business Administration, or related field
- Proficient with Microsoft Excel
- Proficient with Microsoft Office applications
- Strong attention to detail and commitment to data accuracy
- Excellent organizational and problem-solving skills
- Strong written and verbal communication skills, including confidence making professional phone calls to customers
- Comfortable performing repetitive, detail-oriented work for extended periods while maintaining accuracy and quality
- Experience conducting research, data validation, customer outreach
- Experience working with databases, SQL, Fabric, Power BI, AI, or related tools
- Understanding of data quality, data governance, or master data management principles
- Familiarity with ERP or CRM systems
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
