Data Processing & Support Executive

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Worldpanel is the world’s leading data, insights, and consulting company, we shape the brands of tomorrow by better understanding people everywhere.

This is an incredible opportunity to be part of our exciting vision for the future!

Role’s Mission

The role of the support executive is to provide swift and accurate assistance to issues relating to Client deliverable platform - MyWorldpanel. By doing so, the support desk provides a vital link between internal teams and our external clients enabling both to carry out their roles successfully. The role also includes carrying out Data Load activities in a scheduled manner every month and may require at times working in the evening or the weekend.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Key outcomes

• First line technical support to our Clients and commercial team for MyWorldpanel
• Provide support with any issues or queries they may have through to a resolution, by getting all relevant information and involving people from other Operation teams where necessary
• Work closely with Global support team to get resolution to the issues that are referred to them
• Create/manage user access for internal users on MyWorldpanel
• Review and update content of Support knowledge base
• Carry out scheduled data load activities in a month
• Build and update documentation of support and data load processes
• Communicate to the business via email all the issues that are impacting users

Key Capabilities

Your background will ideally look like this…

• Experience of running queries on any SQL platform like MySQL, SQL Server Management Studio
• Advanced Excel skills Eg Macros, VBA
• Ability to think clearly and thrive under pressure
• Ability to multi-task and prioritise workload
• Ability to build and maintain relationships
• Analytical mind with good problem-solving skills
• A high level of accuracy and attention to detail
• Good communication skills both written and verbal
• Possess a confident and approachable outlook
• Commitment to service excellence and customer experience
• Good knowledge of Microsoft packages
• Previous technical support experience (nice to have)
• Experience of working on Myworldpanel and ISEC (nice to have)

What's in it for you?

• Private health cover - option to extend to family.
• Meal vouchers
• Access to our 24/7 employee assistance programme (wellbeing platform)
• Volunteer Leave (2 days per year)
• Extra day off for your birthday
• Flexible benefit allowance (annual)
• Life assurance and income protection
• Fixed-term contract

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Country

Portugal

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.