At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job DescriptionThe Data Processing Coordinator supports the accurate, timely and secure processing, validation and delivery of operational data. The role follows defined procedures, monitors data quality, resolves routine data issues, maintains complete records and collaborates with Operations and internal stakeholders to meet service-level and client requirements.
Responsibilities
Panel Operations & Participant Engagement:
- Provide daily support for Mobile/Online research panels through email, phone, and other communication tools.
- Act as the primary point of contact for research participants, ensuring a high level of customer service.
- Assist in the development and enhancement of panelist communications, including emails, translations, and web content.
- Identify and escalate process improvement opportunities and potential risks related to panel management.
- Ensure compliance with market and legal requirements for panel operations.
- Work closely with local and international teams to ensure smooth panel operations.
Digital Media Operations & Data Quality Management:
- Support digital audience measurement by monitoring panel data for unexpected changes and escalating issues when necessary.
- Assist in analyzing digital data trends to ensure accuracy and consistency in research outputs.
- Work with global teams to implement improvements in digital data collection and processing.
- Understand and apply digital metering technology to enhance audience measurement processes (training provided).
- Minimum SPM, STPM, certificate, diploma, or an equivalent qualification.
- 1–2 years of relevant experience in operations, data entry, administrative, or business support roles.
- Fluency in English and Bahasa Malaysia is a must; Other local language skills preferred.
- Computer literacy with proficiency in email, spreadsheets, word processing, Google Suite, and database applications.
- Willingness to learn Nielsen systems, data definitions, quality standards, and repeatable operational processes and maintain high data accuracy and quality standards.
- Strong attention to detail, accuracy mindset, and basic problem-solving skills to investigate discrepancies and follow procedures.
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Skills Required
- Minimum SPM, STPM, certificate, diploma, or equivalent qualification
- 1–2 years of relevant experience in operations, data entry, administrative, or business support roles
- Fluency in English and Bahasa Malaysia
- Proficiency with email, spreadsheets, word processing, Google Suite, and database applications
- Willingness to learn Nielsen systems, data definitions, quality standards, and repeatable operational processes
- Strong attention to detail, accuracy, and basic problem-solving skills
- Other local language skills
Nielsen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nielsen and has not been reviewed or approved by Nielsen.
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Parental & Family Support — Paid parental leave is described as generous for all parents, with birthing parents receiving substantially longer time, and the program is complemented by adoption, fertility, and surrogacy support. Employer-verified entries and company communications consistently highlight family benefits as a standout.
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Leave & Time Off Breadth — Paid time off is considered solid, with some teams using flexible or unlimited PTO models and additional offerings like paid volunteer time. These time-away policies often contribute meaningfully to work-life balance.
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Wellbeing & Lifestyle Benefits — Smart Work flexibility, an Employee Assistance Program, and broader well-being initiatives are emphasized as part of a holistic package. These elements are frequently cited as strengths that enhance day-to-day experience.
Nielsen Insights
What We Do
For over 100 years, Nielsen has been a global leader in audience measurement, data and analytics, shaping the future of media. Measuring behavior across all channels and platforms to discover what audiences love, we empower our clients with trusted intelligence that fuels action. As the global media industry continues to evolve, Nielsen will be at the forefront of delivering audience insights that empower marketers and content developers, and ultimately help connect consumers to what matters most to them. We will be guided by our values of inclusion, courage and growth; and we will continue to innovate our products and technology while investing in our talent to drive sustainable and scalable long-term growth.
Why Work With Us
At Nielsen, we have big dreams and aspirations, all of which are achievable if we work as a team. Our culture helps us come together and clarifies how we work together to achieve these goals
