About Us: We are Gigmos, a platform dedicated to managing gig workforce. Our innovative solutions empower organizations to streamline operations, enhance productivity, and achieve their goals efficiently. With a focus on delivering exceptional support and intuitive tools, we aim to bridge the gap between businesses and their gig workers. At Gigmos, we are committed to transforming the way companies and freelancers collaborate in a dynamic and rapidly evolving work environment. Visit us at to learn more.
Job Overview- We are looking for a highly analytical and detail-oriented Data Operations Manager to manage operational data related to front line engineer performance, productivity, payouts, and business KPIs. The role involves handling large datasets, maintaining reporting accuracy, validating payout data, and supporting operations teams with actionable insights.
The ideal candidate should have strong expertise in SQL and Excel, along with hands-on experience in operational reporting and data management in fast-paced environments.
Key Responsibilities
Data Operations & Reporting
- Manage and analyze operational data related to front line engineers, productivity, attendance, SLAs, and payouts.
- Prepare daily, weekly, and monthly MIS reports, dashboards, and operational trackers.
- Monitor key business and workforce KPIs and provide actionable insights to leadership teams.
- Ensure timely, accurate, and consistent reporting across operations.
SQL & Data Management
- Write and optimize SQL queries for data extraction, validation, and reporting.
- Work with large datasets from multiple systems and databases.
- Perform data cleaning, reconciliation, and validation to ensure reporting accuracy.
- Identify and resolve data discrepancies proactively.
Payout & Performance Management
- Validate front line engineer payout calculations and incentive structures.
- Coordinate with Finance and Operations teams for payout reconciliation and issue resolution.
- Track productivity, quality, utilization, and performance-related metrics.
Stakeholder Collaboration
- Work closely with Operations, Finance, Workforce Management, and Leadership teams.
- Support business reviews through data-driven insights and operational analysis.
- Handle ad-hoc reporting and operational data requests.
Required Skills & Qualifications
- Bachelor’s degree in any discipline.
- 4+ years of experience in Data Operations, MIS, or Operations Analytics roles.
- Strong hands-on expertise in SQL (mandatory).
- Advanced knowledge of MS Excel including Pivot Tables, VLOOKUP, INDEX-MATCH, IF formulas, dashboards, and data validation.
- Experience handling operational and payout-related data.
- Strong analytical, problem-solving, and reporting skills.
- Good communication and stakeholder management abilities.
- Comfortable working in fast-paced, high-volume operational environments.
Preferred Skills
- Experience with Power BI or reporting tools.
- Understanding of field operations/BPO/customer support environments is an advantage.
- Knowledge of data reconciliation and operational audits.
- Basic understanding of automation tools is an added advantage.
Must have own laptop (8/16 GB RAM with Windows 10/11)
Skills Required
- Bachelor's degree in any discipline.
- 4+ years of experience in Data Operations, MIS, or Operations Analytics roles.
- Strong hands-on expertise in SQL.
- Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP, INDEX-MATCH, IF formulas, dashboards, data validation).
- Experience handling operational and payout-related data.
- Strong analytical, problem-solving, and reporting skills.
- Good communication and stakeholder management abilities.
- Comfortable working in fast-paced, high-volume operational environments.
- Must have own laptop (8/16 GB RAM with Windows 10/11).
- Experience with Power BI or reporting tools.
- Understanding of field operations/BPO/customer support environments.
- Knowledge of data reconciliation and operational audits.
- Basic understanding of automation tools.
What We Do
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence. Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform. Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
