Data Operations Associate, STR - Nashville, TN

Job Description

Who is CoStar Group?   

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.    

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.   
 

STR Overview 

STR was acquired in October 2019 as a division of CoStar Group, Inc., the leading provider of commercial real estate information, analytics and online marketplaces. STR is in the process of combining CoStar’s largest and most up-to-date properties database with STR’s global hospitality performance data, to give both real estate and hospitality customers a unique and powerful combined view of their local markets. 

The Data Operations Associate I is based in Nashville and reports to the Manager, Data Operations. The role processes and validates hotel performance data, investigates exceptions, communicates with clients and data providers, supports automated data feeds, and helps deliver accurate and timely benchmarking data and reports.

The team works with historical, forward-booking, and P&L data across the globe. Success in the role requires analytical ability, attention to detail, sound judgment, and clear communication.

This reflects the team’s operational scope, including historical, forward-looking, and profitability data; automated and manual submissions; contextual error checking; client communication; and confidentiality responsibilities.

Key Responsibilities 

• Monitor automated and manual data workflows, investigating incomplete submissions, processing exceptions, and unusual results that require analytical review or human intervention.

• Review and assess proprietary hotel data exceptions and outliers, applying established guidelines and relevant business context to determine whether data should be accepted, corrected, rejected, or escalated.

• Engage with data providers and clients to investigate reporting discrepancies, clarify requirements, and resolve data-quality or file-formatting issues.

• Perform pre-processing and quality-control reviews, confirming that identified issues are resolved before data or reports proceed to downstream processing and delivery.

• Generate and review assigned reports and data deliverables, verifying that data, configurations, recipients, and delivery requirements are accurate.

• Support the setup and ongoing management of automated data transfers, working with clients, technology providers, and internal teams to investigate feed, configuration, and data-quality issues.

• Interpret client requests and established policies, identify potential downstream impacts, and provide accurate, context-specific guidance.

• Apply relevant hospitality, market, and business context when determining whether unusual results reflect legitimate performance or a potential reporting concern.

• Coordinate with Research, Technical Data Operations, IT, and other internal teams when an issue requires specialist input, system changes, or further investigation.

• Manage assigned workflows and service commitments, prioritising work according to data quality, client impact, operational risk, and delivery deadlines.

• Maintain clear documentation of investigations, evidence, decisions, escalations, and actions taken.

• Handle proprietary and confidential information in accordance with STR and CoStar standards.

• Contribute to projects involving analysis, testing, documentation, data onboarding, process improvement, and stakeholder coordination.

• Use approved technology, automation, and AI tools to improve efficiency while validating outputs and retaining accountability for final decisions and actions.

Basic Qualifications 

• Bachelor's degree in hospitality, data, business, finance, or a related field from an accredited, not-for-profit, in-person college/university.   

• Minimum of 1+ years of relevant work experience.  

• Strong analytical and problem-solving skills, with the ability to investigate data anomalies, validate information, and reach evidence-based conclusions.

• Strong attention to detail and confidence working with quantitative data, spreadsheets, and multiple data sources.

• Clear written and verbal communication skills, including the ability to ask diagnostic questions, explain data requirements, and work professionally with clients and internal teams.

• Ability to manage assigned workflows independently, prioritise competing requests, document actions, and escalate issues appropriately.

• Strong working knowledge of Microsoft Excel, with familiarity with Word and PowerPoint, and the ability to learn new data-processing and automation tools.

Preferred Qualifications  

• Experience with data tools used to investigate and present data, such as SQL for querying and validating data, Python or similar scripting for data preparation and automation, and dashboarding tools such as Power BI or Tableau.

• Knowledge of STR data, products, and clients.

• Knowledge of hospitality technology; PMS, RMS, BI Tools.

• Experience working within the hotel/travel/tourism industry.

• Financial literacy, including familiarity with P&L statements and related performance indicators.

• Experience with API integrations and SFTP data transfers.

• Experience using AI or automation tools to support business processes, with an understanding of human oversight, validation, confidentiality, responsible use, and the limits of automated recommendations.

What’s In It  For You?   

If you are a driven professional looking for a high-growth, high-reward career, CoStar Group offers the ideal opportunity.  Be part of a best-in-class company with strong year-over-year growth that invests in your success. Enjoy a rewarding atmosphere where you can learn, excel, and grow.

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.    

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.    

Our benefits package includes (but is not limited to):    

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug   

• Life, legal, and supplementary insurance   

• Virtual and in person mental health counseling services for individuals and family   

• Commuter and parking benefits   

• 401(K) retirement plan with matching contributions   

• Employee stock purchase plan   

• Paid time off   

• Tuition reimbursement   

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)   

• Access to CoStar Group’s Employee Resource Groups   

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks   

Sponsorship   

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.  

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing