Data Operations Analyst

Job Description
Excel as a Data Operations Analyst at a globally innovative bank that cherishes creativity and excellence.
Job Summary:

• As a Client Service Associate within Commercial Banking, you will resolve client requests while working in partnership with Service Operations, the implementation team, front office, Sales partners, and Bankers located across the globe
• You will manage multiple relationships with our clients, providing support for any issues that may arise with the use of our complex treasury products and services.
• In this role, you will serve as the primary point of contact for each client assigned to your portfolio, communicating through Zoom, email, and phone to build strong relationships and provide a level of service that JP Morgan Chase customers expect.

Job Responsibilities

• Ensure all transactions are correctly processed, assigned and any risk and incorrect downstream impacts to be highlighted on time.
• Ensure all tasks are completed as per the agreed timelines.
• Possess Strong Risk and Control Awareness with ability to effectively priorities workloads and work to critical deadlines
• Display operational subject matter expertise e.g., Client On boarding, Asset services, Client Services, Payments services, and Reconciliation.
• Partner closely with Sales, Product, Client Service, Operations, and other internal partners to ensure a successful project delivery and client experience.
• Document procedures, process flows and perform routine reviews to ensure timely & accurate updates are implemented.
• Review and interpret client-executed documentation while serving as the point of contact for account opening status and reporting issues.
• Respond promptly and accurately on requests & inquiries from the Front Office & Client Service group.
• Liais with onshore partners and client services groups for timely resolution of exceptions/queries.
• Think creatively, transform ideas and recommend/implement process improvements.
• Foster a culture of continuous improvement; analyze processes and identify opportunities for automation and/or tactical solutions to solve for gaps to enhance end to end operating model.

Required qualifications, capabilities, and skills

• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills.
• Ability to develop and mobilize internal network, key stakeholders, and associated resources.
• Keen interest in the Banking digital technology transformation agenda
• Strong problem-solving, control, and project management skill
• Strong organizational skills: ability to manage multiple priorities whilst meeting deadlines.
• Ability to work effectively under pressure.
• Ability to work without direct supervision.
• Attention to details and sense of ownership.
• Effective issue resolution and escalation skills
• Experience on continuous improvement initiatives on operational efficiency

Preferred qualifications, capabilities, and skills

• Comprehensive knowledge of Prime Brokerage, Custody and Clearing Business
• Bachelor of Science or Business Administration Degree
• Passion for learning new operating models, technologies, and industry trend.
• Experience in client onboarding, account opening, SSI setup, documentation analysis or related field.
• Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred.
• Knowledge with tech tools like Alteryx, Tableau, Xceptor is preferred.

Shift: Rational Shift (APAC, EMEA & WHEM)
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.