Data Operations Analyst

Job Description
Company Description:
McDonald's has run its business in the UK since 1974 and celebrates its 50th anniversary this year. The business currently operates over 1,450 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald's is one of the UK's largest private sector employers, employing over 177,000 people.
McDonald's UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.
McDonald's buys ingredients from over 23,000 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald's is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.
McDonald's is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald's more exciting than ever!
We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.
Company Vision and Culture
Our Global vision is to build a better McDonald's and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
Job Description:
The Opportunity
The Data Operations Analyst role is an exciting opportunity for a self-starter to make a meaningful impact within a growing team, with potential for future growth and development. You will be accountable for enforcing data governance practices ensuring data compliance, and collaborating with various business stakeholders to maintain data integrity. This role is pivotal in enhancing the efficiency and effectiveness of our data operations, ensuring that our data products are reliable, compliant, and valuable to the business.
What will my accountabilities be?
Data Integrity and Quality:

• Assist with incidents by identifying the root cause of data quality issues, driving issue resolution, and implementing technical and process improvements to prevent recurring issues and future failures.
• Maintain regular communication with business, technology, and data teams to ensure alignment and collaboration
• Assist with identifying, analyse and document the impact of changes proposed by projects or initiatives.
• Collaborate with engineers and management to identify and implement process improvements, and supporting data governance strategies

Data Analysis & Insights:

• Collaborate with broader business reporting teams to enhance data quality and uphold standards
• Ensure information is vetted for accuracy before sharing any reports or communications with stakeholders.

Partner Management:

• Maintain positive relationships with partners to ensure their support aligns seamlessly with data strategy and company objectives and requirements.
• Collaborate with Supplier Management and Risk Management team to identify and prioritise potential data-related risks associated with vendors, and supporting strategies to mitigate these risks effectively.

Other Duties:

• Effectively manage individual assignments and responsibilities, including setting milestones, managing tasks and actions, and coordinating the execution of plans within specified timelines and stakeholder quality expectations.
• Ensure the Data backlog and Data Knowledge Hub are regularly updated to maintain departmental efficiency and operational continuity.
• Assist in maintaining the integrity and performance of Data products, through regular product health checks.
• Assist Data Enablement Consultant in ad hoc duties to facilitate departmental operations and initiatives.
• Participating in requirements gathering meetings to ensure clear and comprehensive documentation.
• Serve as the point of contact for colleagues seeking assistance with technical data enquiries.

What Team will I be a part?
The Data Operations Analyst will report to the Data Enablement Consultant and operate as part of the wider Cyber Security and Data team within the Running Great Restaurant Technology team.
Who are my customers?
Customers of this role will include:

• Data owners and business leads from broader business, technology and data teams such as:
  • Business stakeholders: Business Strategy & Insights, Restaurant Solutions Group, People, Marketing & Digital, Finance, Supply Chain
  • Technology: Cyber Security, Service Operations, Asset & Configuration Management, Supplier Management, Deployment & Testing, Innovation & Adoption
  • Change Management: Portfolio Management Office
  • Global: Colleagues in other McDonald's markets and those working in global and segment functions such as Enterprise Data Governance, Data Products, Back Office & Data Enablement, Reporting Hub, Data Platform & Architecture and GDW RunOps
• Our partners and suppliers

Qualifications:
What background do I need to have?
Essential requirements

• 2+ years demonstrated experience in a data related field such as Data Governance, Analytics, Business Intelligence (BI), Data Engineering, Data Operations and Data Product teams
• A bachelor's degree in a data-related field such as Data Science, Computer Science, Information Technology, or a related discipline is preferable. However, equivalent certifications or relevant qualifications in Data & Information Technology will also be considered
• Strong organisational skills with ability to work inpendently under pressure, prioritising tasks, and delivering data requests within agreed timelines
• Strong technical acumen with a proficiency in relevant technologies and the ability to apply them to solve problems
• Proficient in a variety of data technology and platforms such as MicroStrategy, Tableau, Talend (ETL), Data Movement, Data Warehousing, Cloud technologies (AWS, Azure, GCP), and Data Governance and Quality tools
• Experience writing and implementing business requirements, process maps, user stories
• Ability to effectively communicate complex technical issues to non-technical colleagues
• Strong analytical and problem-solving skills, with meticulous attention to detail
• Excellent stakeholder management and communication skills with an ability to produce reports, documentation, and communicate with audiences at all levels

Some experience of desirable

• Experience using SQL and Microsoft Office, including Visio, PowerPoint & Excel
• Working knowledge of consulting and project management techniques/methods
• Experience in Agile methodologies
• Background in Retail and Hospitality sector
• Experience working in large-scale data transformation initiatives
• Familiar with AI technologies

Knowledge of but not essential

• Familiar with programming languages such as Python
• Service Now
• Miro
• Smartsheet
• Jira & Confluence
• Collibra & LightUp

Additional Information:
At McDonald's we are People from all Walks of Life...
People are at the heart of everything we do and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.
We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
#LI-Hybrid