We’re looking for a Data Operations Specialist to join our team supporting a U.S.-based client. The ideal candidate has strong technical and analytical skills, excellent attention to detail, and experience working with large datasets, CRM systems, and data quality processes.
Key Responsibilities
- Clean, validate, and standardize large datasets (names, addresses, emails, phone numbers)
- Manage and update CRM records (Blackbaud Raiser’s Edge NXT or similar)
- Perform data imports/exports and ensure data integrity across multiple systems
- Conduct data verification, deduplication, and record enhancement using online research
- Prepare and execute queries, reports, and exports for donor/member databases
- Document processes, maintain audit trails, and report data quality metrics
Requirements
Core Skills & Experience
- Advanced Excel/spreadsheet proficiency (VLOOKUP, XLOOKUP, Pivot Tables, Data Validation)
- Familiarity with CRM or database systems (Raiser’s Edge NXT preferred)
- Strong understanding of data structures, normalization, and field mapping
- Experience in data cleansing, reconciliation, and quality control
- Excellent written communication and documentation skills
- Prior experience with nonprofit or donor databases is a plus
Soft Skills
- High attention to detail and accuracy
- Strong problem-solving and time management
- Adaptable to multiple systems and feedback
- Comfortable working independently in a remote environment
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
Top Skills
What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
