Onboarding & Data Support Specialist

Role Details

Type of Support: Backoffice
Contract Duration: Temporary - 2 Months
Training Schedule: Monday-Friday, 9:00 am - 6:00 pm | Weekends off
Work Schedule: Monday-Friday, 9:00 am - 6:00 pm | Weekends off
Work Type and Location: Hybrid - San Pedro Sula or Tegucigalpa
Expected Start Date: July 24, 2025  

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

 

The Role

We’re looking for a Customer Success Specialist who’s passionate about creating seamless user experiences and is comfortable working with data.
In this seasonal role, you’ll help onboard B2B customers by transforming roster and schedule information into clean, upload-ready formats, ensuring a smooth start for coaches and parents. You’ll collaborate closely with internal teams to troubleshoot data issues and remove onboarding roadblocks. This is a detail-focused, high-impact role where your work will directly shape the customer experience during a critical period.

 

What You’ll Do:

• Coordinate and lead regular team syncs to align on project timelines, deliverables, and shifting priorities.
• Track and update project status reports, ensuring stakeholders have visibility on progress and potential blockers.
• Manage task assignments, monitor deadlines, and follow up on action items to ensure timely completion.
• Perform data cleaning, formatting, and organization in Excel and other project tracking tools.
• Maintain accurate documentation and records, following internal data formatting and reporting standards.
• Communicate clearly and proactively with team members, escalating risks or delays as needed.
• Support cross-functional collaboration, helping to coordinate resources and ensure alignment between departments when required.

What We Expect From You:

• Strong proficiency in Excel, including data cleaning, formatting, and use of basic formulas (e.g., VLOOKUP, IF statements, conditional formatting).
• Excellent attention to detail, with the ability to spot and correct inconsistencies in data and documentation.
• Ability to manage multiple assignments simultaneously, prioritize tasks effectively, and meet tight deadlines.
• Strong organizational and time-management skills, with a proactive approach to tracking deliverables and follow-ups.
• Clear and professional communication skills, both written and verbal, with experience in collaborating across teams.
• Comfort with project coordination tools (such as Google Sheets, Trello, Asana, or similar platforms).
• Problem-solving mindset, with the ability to anticipate potential issues and propose solutions proactively.

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home, paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

 

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].