Summary:
We are seeking a Data Migrations Specialist to bring expertise, energy, and value to our team. You excel in technical proficiency and customer experience, ensuring smooth and successful data migration as part of the customer journey. You enjoy building tools, are a troubleshooting pro, and have a strong sense of empathy to understand and exceed the needs and expectations of both employees and customers.
What our team does:
The Data Migrations team at PracticePanther specializes in transitioning customer data from legacy systems into our platform. This involves tasks such as exporting, importing, processing, and cleansing data. Our work revolves around Extract, Transform, and Load (ETL) processes, playing a critical role in delivering a seamless onboarding experience for our customers.
This team is dedicated to enhancing the customer journey, with opportunities to improve processes and develop better tools. Our team is made up of smart, engaged, and collaborative individuals who are passionate about creating an exceptional experience for our customers.
In this role, you will:
- Understand data requirements of the clients and create migration plans
- Write scripts to perform data transformations and validations on imported data: Contacts, Financial Data, Matters/Cases, etc.
- Work with customers to troubleshoot and solve their issues
- Provide superb customer service throughout the data migration process
- Efficiently manage inbound migration queue and set the right expectation with stakeholders
- Enhance the overall migration process for the successful implementation and operation
- Monitor, document, and report progress of the data migration plan at project level
- Other duties as assigned
Qualifications
- 1+ year of programming/scripting experience, specifically with Python
- 1+ year of data transformation, data pipeline, data analytics
- Proficiency with relational database technology such as SQLServer, MySQL, or similar
- 2+ years' experience and proficiency with Excel. You should be able to effectively use Excel's Functions and Formulas
- Experience working with Jira and Salesforce as a plus
Who is the ideal candidate?
- Strong attention to detail, time management, and organizational skills
- Curious, self-motivated, and passionate in learning and adopting new technologies
- Solid written and verbal communication skills
- Able to discuss technically detailed processes with customers who are both tech-savvy and non-technical
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What We Do
Paradigm offers a suite of legal software solutions that help lawyers manage, automate and grow their firms. More than 40,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class legal practice management solutions — PracticePanther, MerusCase, LollyLaw, and Bill4Time, and two payment and accounting platforms, Headnote and TrustBooks — Paradigm has the perfect solution for any law firm.
We are better together. Bringing these industry-leading software under one roof allows us to quickly test and apply new ideas across the portfolio. We leverage collective wisdom and resources to introduce the right innovation at the right time to better serve lawyers everywhere.
Officially recognized as a Great Place to Work in 2021 and 2022, at Paradigm, we are fast-paced, ambitious and unified by a common vision to build the best legal technology products in the world. Our team includes some of the brightest minds in technology, engineering, sales, marketing, and law, and we benefit from the backing and partnership of Francisco Partners.
