We are seeking a Data Migration/Transitions Manager to join our Client Delivery team. Due to the specialized requirements of law firms, specific project management is needed throughout the Client journey. This includes the complex process of transitioning client data to LEAP. The Migration/Transitions team is not only responsible for the technical aspects but also manages clients’ expectations in relation to data collection, migration, and LEAP delivery. Data Migration/Transitions Manager will focus on the technical aspects of transitioning data, investigating, and reviewing ETL mapping for competitor case management systems, as well as assisting with setting our clients’ expectations in the lead-up to the data transition.
About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.
Meet the team
Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact and revolutionise the way we work.
With a strong foundation of knowledge, support and resources at your fingertips and exposure to all aspects of our business, you’ll find the perfect jumping on point with room to grow in new and surprising directions.
Whether you’re looking for a leg up in a new industry or building your skills to explore your next career move, you’ll be right at home in a fast-moving business that values initiative, hard work and innovative thinking.
The Data Migration/Transitions Manager will use the data migration tools available as well as technical expertise to ensure data moving from a legacy system is properly mapped, tested, and the processes checked prior to the release for our migration staff. This role will report to the Director of Client Delivery.
Managing our clients’ expectations in the lead up to the data migration and implementation with regards to software functionality, what’s included in the data migration, and the transition timescales.
KEY RESPONSIBILITIES
- Oversee quality assurance of completed data transitions in terms of accounting balances.
- Answer high level client questions during the pre-implementation process.
- Support Data Transition Specialists, Implementation Coordinators, and Partners with queries on migrated data and LEAP’s data transition software.
- Ability to manage, guide, and mentor a busy team effectively.
- Liaise with LEAP Global Transitions on various projects and bugs.
- Propose policy, process and procedural changes, making them more effective.
- Stay up to date with current developments and trends in areas of expertise.
- Increase speed of client data transitions, and intelligence of data mapping by improving data transition solutions.
- Train Data Transition Specialists on data mapping and finding variances.
- Creation and maintenance of documentation, processes and internal systems.
- Work across functional and business boundaries while sharing ideas and resources.
REQUIRED QUALIFICATIONS
- 6+ years of solid knowledge of ETL.
- A minimum of 4 years of strong knowledge or background in legal bookkeeping or accounting (trust and general account).
- A minimum of 3 years of field mapping (source/target) and MS SQL.
- A minimum of 3 years of strong VBA and Excel skills.
- A minimum of 3 years of demonstrable management experience/leading teams.
- Excellent communication skills with a strong client service focus.
- Exceptional attention to detail.
- Ability to effectively manage pressure; resilient with the ability to quickly recover from roadblocks while maintaining strong performance.
- Ability to identify, manage and mitigate risk effectively.
- Excellent problem-solving skills and demonstrated use of good judgement.
- Knowledge of legal terminology and practices (e.g., matters, unbilled fees, disbursements, safe custody) a definite asset.
- Strong decision-making skills – ability to identify and understand key issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions
- Team oriented – demonstrated ability working within a team to move toward the completion of goals.
- Works effectively aligning groups including those with diverse goals and conflicting interests
BENEFITS
Why work at LEAP?
There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:
- Competitive compensation
- Excellent group insurance benefits
- RRSP with employer matching
- Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
- Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
- Collaborative and inclusive work environment filled with learning and support
At LEAP,
We care about what we do and the people we work with
We continually improve to be the best
We NEVER EVER GIVE UP!
At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require accommodation, we will work with you to meet your needs
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What We Do
LEAP practice management software has grown from the belief that it should be fast and easy for legal practitioners to manage matter documents, accounting and billing, so they can focus on practicing law.
Today, LEAP is the world’s largest provider of legal practice management software for small firms; with clients across the United States, United Kingdom and Australia.
Firms have relied on LEAP since 1992 for innovative and powerful software to simplify their workflow. We take this responsibility seriously and dedicate millions of dollars each year to product development. It’s resulted in benefits such as a cloud-based and mobile interface. This allows teams to access their LEAP data anywhere, anytime.
In addition, over 13,000 automated forms and templates are regularly updated for all areas of law, and purpose-built for the United States’ federal and state jurisdictions.
We’re obsessive about evolving LEAP with feedback from clients, so the software is easy to use and allows small firms to get more work done. Our goal is to empower small firms to make more money.
After all, everything LEAP does is geared toward helping the attorneys who help people.
Let the LEAP team become an extension of your practice, so you can focus on what you do best. Spend more time advising on the law!
