We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
Who we are
We’re a passionate team, laser-focused on delivering phenomenal customer experiences at every turn. We’re dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers.
About the right team member
This person will be responsible for data management of new and existing customers. Accountable for the timing and quality of conversions for our largest, most important clients. They will be constantly increasing the functionality and quality of tools that can replace manual data manipulation processes.
About the role
- Independently manage multiple projects, including tracking deadlines and schedules and communicating status with customers, other Data Services team members, and other teams within Mindbody.
- Independently complete projects, including data analysis, data mapping, data conversion and follow-up work.
- Perform all data related activities in compliance with security policies and procedures utilizing encryption best practices as deemed necessary.
- Complete complex conversion projects such as: custom migrations, autopay conversions, and custom data work with the assistance of more senior data specialists.
- Independently complete non-autopay data work in consultation with clients and team members.
- Effectively present information (oral and written) and respond to customer questions in one-on-one and group settings.
- Assist with the creation and maintenance of department documentation, including documentation of procedures, processes, tools, and competitor knowledge.
- Assist with mentoring and sharing knowledge across the team to enable the team to continuously evolve in terms of process, knowledge and competence.
- Utilize the best tools available to complete job tasks, including tools developed by other members of the department.
- Acts with customers in mind. Embodies a focus on doing the right thing for both our clients and the company in communication, work product, and decision-making. Able to remain calm under pressure and to remain solution-focused and positive in situations of conflict.
- Uses appropriate resources to find solutions; does not guess on answers to problems; can see potential problems before they occur.
Skills & experience
- College degree or technical certificate in STEM field. Relevant experience may be substituted in lieu of college degree or technical certificate.
- 1-4 years of data conversion experience, or equivalent.
- 1 year of customer service experience.
- Proficiency with Microsoft Excel, Microsoft Access, and SQL.
- 1 Year experience with Microsoft SQL Server, MySQL, PostgreSQL, or another Relational Database Management System (RDBMS).
- Knowledge of database and internet-based software.
- Familiar with internet browser and settings to assist with customer troubleshooting.
- Familiar and skilled with online chat tools and email.
- Experience with a scripting language such as PowerShell or Python preferred.
- Able to learn quickly when facing new problems; will experiment to find solutions or sources to
problems; enjoys challenges of unfamiliar tasks
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Mindbody, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
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What We Do
Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences.
The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey.
Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers.
Mission: We help people lead healthier, happier lives by connecting the world to wellness.
