Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Team Description
The Technical Support Specialist is responsible for contacting and working directly with global travel agencies to obtain airline ticket data on behalf of all PRISM licensee airline customers and their corporate clients. Will also provide technical support to these global travel agencies, involving direct communication to resolve data-related issues, troubleshoot system problems, and ensure the smooth operation of our data services.
Key Responsibilities:
- Client Support:
- Provide timely and effective technical support to global travel agencies.
- Troubleshoot and resolve a variety of data-related issues.
- Assist agencies with data transmission, late or missing data, and other data-related inquiries.
- Respond to internal clients inquiries and requests in a professional and timely manner.
- Data Analysis:
- Analyze data using diagnostic tools to identify and resolve issues.
- Monitor data quality and accuracy.
- Identify trends and potential problems in data.
- Good time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth.
- Demonstrate sense of urgency for sensitive issues.
- System Maintenance:
- Assist in the maintenance and improvement of data systems and processes.
- Stay updated on system changes and enhancements.
- Communication:
- Effectively communicate with clients, both verbally and in writing.
- Collaborate with internal teams to resolve complex data issues.
- Document technical issues and resolutions.
Please make sure your resume is in English.
Qualifications:
- Excellent customer service skills.
- Fluent in English and Spanish, both written and spoken.
- Minimum of 2 years of experience in the airline, travel agency or travel industry.
- Strong technical skills, including proficiency in Microsoft Office Suite.
- Ability to handle multiple tasks and prioritize work.
- Excellent interpersonal and teamwork skills.
- Experience with data analysis and reporting tools would be a plus.
- Experience with remote work and virtual teams will be an added advantage
This position offers a unique opportunity to work with a diverse global client base and contribute to the success of our data services.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry.
Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions.
Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.
Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry.
We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few.
Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology.
We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
