Data Integrations Director

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Role overview

The Data Integrations Director leads the overall Data Integrations team and is responsible for managing an ecosystem of data feeds required to successfully run Accolade’s business.

A day in the life…

• Directs multiple teams of data integration and support engineers to deploy and maintain both inbound and outbound data integrations to support Accolade’s business. 

• Manage internal and external stakeholders in both strategic and tactical programs and projects setting the direction for delivery of Accolade’s data integrations.

• Direct team leaders to ensure inflow of requests from stakeholder groups is properly maintained as a backlog of work tickets, support prioritization of work, determine capacity plans to ensure effective and efficient results.

• Manages relationships with Accolade’s data partner ecosystem to ensure day to day file operations and maintenance activities for existing customers are performed to expectations and/or service level agreements.

• Ensures proper communication between Accolade stakeholders such as Customer Implementation, Customer Success and external stakeholders such as benefit administrators, carrier and partner.

• Serves as the escalation point of contact for internal and external stakeholders.

• Organize and work effectively with staff from cross-functional teams across the organization.

• Ensures teams are creating & maintaining program documentation such as program/project plans, functional requirements and specifications, gap and dependency analyses, briefs, and periodic reports.

• Continuously identifying and driving process improvements opportunities.

• Build strong relationships with cross-functional teams and leadership.

• Conduct issue and metric tracking and reporting necessary to communicate overall program health/status.

•  Facilitate conflict/issue resolution at the Product and Tech organization level.

• Work with multiple functional groups across geographies and time zones.

What we are looking for…

• Bachelors or Master’s Degree in Business, Information Management, Computer Science Engineering related fields

• 10+ years leading data integration teams or similar team management       

• Experience with Project and Partner Management in Healthcare

• Experience with Data Integrations (ETL) specifically working with healthcare data types such as benefits, claims, clinical or referral data

• Strong SQL skills to support data analysis and validation.  

• Working knowledge of agile delivery methodologies – SCRUM & KANBAN

• Strong collaboration, team building, and leadership skills with internal and external partners and stakeholders

• Ability to work independently, prioritize requests, and deliver on accountabilities

• Ability to manage multiple  projects, tasks, and priorities and to create order from ambiguity.

• Excellent communication, analytical, prioritization and communications skills

• Experience managing cross-company teams involved in cross organization initiatives

• Demonstrated ability to work under pressure

• Developing people management/leadership skills 

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

• HDHP medical plan with generous employer contributions towards an HSA

• 401(k) Retirement Plan with matching employer contributions

• Open Time Off

• Generous Holiday Schedule + 5 floating holidays

• 18 weeks of paid parental leave

• Subsidized commuter benefits programs

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

• 1 Volunteer days per year

• Employee Stock Purchase Plan (ESPP) w/ employee discount

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person.  Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. 

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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