At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description This role will entail ensuring that built facility capacities & capacity planning drivers are able to meet intended customer experience, serviceability, quality, and financial/profitability outcomesDUTIES AND RESPONSIBILITIES:
Ensures that customer quality metrics are defined, baselined, and met for target customer experiences across relevant customer journey episodes:
Oversees root cause analysis from a platform capacity & utilization lens if CQM objectives are not met
Develops proactive analysis of capacity utilization drivers and outlooks to ensure that built capacities are optimized and CQM objectives are supported
Challenges business assumptions on forecasts submitted for technical capacity assessment
Develops financial models that can be used to translate demand assumptions & market sizing into business case valuation for various build scenarios
Establishes shared understanding of cost drivers for P&L on network & IT builds/platforms, together with Product, Finance, and Tech counterparts, pertaining to cost to serve, cost to own, and cost to maintain
Establishes frameworks to conduct benefits realization analysis to validate commitments on build & prioritization decisions
REQUIREMENTS:
Minimum 5 years work experience in demand or capacity management, platforms, or service governance
Work experience in a telco company is preferred; with working knowledge of telco fundamentals
Graduate of Statistics, Computer Science, IT, or other related courses
Expert knowledge in financial valuation and business case development
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Skills Required
- Minimum 5 years work experience in demand or capacity management, platforms, or service governance
- Work experience in a telco company with working knowledge of telco fundamentals
- Graduate of Statistics, Computer Science, IT, or other related courses
- Expert knowledge in financial valuation and business case development
What We Do
Globe Telecom Inc is a leading Philippine digital solutions platform primarily focused on telecommunications. The company provides a comprehensive suite of products and services, including mobile, home broadband, corporate data, and fixed-line voice. In addition to connectivity, Globe focuses on venture capital, venture building, shared services, and digital marketing solutions to empower Filipinos with reliable communication and digital tools.
