Data Exchange Analyst (Globalscape and Kiteworks)

Company:Marsh Corporate

Description:

We are seeking a talented individual to join our Data Exchange team at Marsh. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working three days in office.

Data Exchange Analyst (Globalscape and Kiteworks)

We will count on you to:

• Manage and maintain the operational readiness of critical data transfer applications and infrastructure.
• Build and enhance data transfers for internal and external clients, ensuring security compliance.
• Address tickets and resolve issues using ServiceNow, including triaging and resolving incident tickets.
• Participate in client calls to understand requirements, address change tickets, and ensure service satisfaction.
• Automate batch processing tasks, integrate applications, and manage platforms across on-premise, cloud, and hybrid environments.

What you need to have:

• Bachelor’s degree in IT or a related field.
• 3 to 5 years of hands-on experience with operational knowledge of Globalscape and Kiteworks.
• Experience in administering the GlobalScape data transfer platform or similar data transfer platforms.
• Proficient in the use of SFTP, FTPS, HTTPS, PGP encryption, data transfer ciphers, macs, and key algorythms
• Proficient in reviewing logs and troubleshooting connectivity issues to resolution.
• Familiar with working in Windows Active Directory, SharePoint, SQL Server, AWS, Azure, and shell scripting, Service Now, Microsoft Windows Clustering and OKTA Two-factor authentication

What makes you stand out:

• Willingness to learn, possess a positive attitude and able to work in a fast-paced environment
• Self-motivated, highly organized, resourceful and meticulous
• Ability to multi-task and work well under pressure
• Ability to work independently as well as within a team

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.