Role Overview
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
We are growing and have an open position for a Data Entry Specialist to support SquadLocker’s Customer Success team. This role focuses on accurate, high-volume data entry and backend process execution to ensure a smooth client experience. It’s ideal for someone highly organized, detail-oriented, and comfortable in a fast-paced, customer-driven environment.
Key Responsibilities
Custom Item Setup
Configure custom products in SquadLocker’s proprietary system using mockups.
Enter product details with precision (style numbers, pricing, colors, customization options).
Attach and verify print files to ensure compliance with approved artwork.
Set decoration dimensions according to production standards.
Review and validate all setup data before publishing items.
Bulk Order Processing
Review signed PandaDoc agreements and accurately place high-value orders in NetSuite or storefronts.
Conduct pre-checks to confirm customer, product, and order details.
Enter orders with precision, verifying quantities, pricing, and customization.
Complete post-order procedures to ensure accurate financial records.
Expedite vendor orders when needed to meet deadlines.
Sample Orders
Process sample order requests (sizing kits, quality samples, decorated samples).
Accurately record order details and coordinate delivery timelines.
Manage RMA processes for sample returns.
Maintain up-to-date records of orders, returns, and restocked items.
Store & Organization Setup/Edits
Create and edit stores using templates or manual setup.
Upload logos, manage personalization options, and update fundraising settings.
Configure collections, combine/separate stores, and optimize store structures.
Ensure all store data is accurate, visually consistent, and brand-aligned.
Roster Entry
Enter rosters with full accuracy (names, numbers, sizes).
Link rosters to product collections for personalization and easy ordering.
Voucher Fulfillment
Generate invoices based on PandaDoc agreements to issue vouchers.
Link vouchers with collections to ensure accurate redemption.
Verify all voucher details and maintain organized records.
Qualifications
1+ year of experience in administration, order entry, or support role (preferred).
Strong organizational skills and attention to detail.
High speed and accuracy in data entry with error-spotting ability.
Proficiency with Microsoft Office and/or Google Workspace.
Experience with Salesforce or similar tools (a plus).
Ability to follow detailed instructions and manage recurring tasks.
Strong written communication skills.
Interest in sports, uniforms, or customer service (a plus).
About You
Reliable and process-driven.
Detail-oriented with a proactive approach to preventing errors.
Motivated by task completion and accuracy.
Comfortable working behind the scenes to ensure efficiency.
Collaborative, supportive, and focused on customer satisfaction.
We Offer
Competitive compensation linked to USD rate.
Schedule: Monday to Friday: 15:30 pm – 00:30 am or Tuesday to Saturday: 15:30 pm – 00:30 am (Kyiv time).
Medical insurance after the trial period.
English classes.
Corporate training and parties.
We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.
If you have the qualifications needed and are ready to take on these responsibilities daily, please apply!
Top Skills
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
