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Job Description:
This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages as well as various inside clerical tasks.
Job Type: Part-Time / Permanent
Workdays: Monday to Friday (must be able to work 5 days of the week) Saturday is an option if the operation need it
Shift Hours: 5.00 PM to 10.00 PM (must be able to work a minimum of 25 hrs. per week)
Shift Duration: 5 hours a day (requires flexibility with Start and Finish time)
Work Location: 6979 68TH AVENUE NW EDMONTON, AB T6B 3E3
Salary Wage: $18.00 per hour
Key Responsibilities and Duties
Delivers outstanding customer service to customers and telephone inquiries by finding and processing DCR/DCOs requests (including those with an ICN)
Operation of material and package handling equipment.
Answers center phone and helps resolve package concerns.
Receive and accept parcels and packages for exception processing including:
Research and update the DIS labels.
Resolve any ECS packages that can be fixed using DA system.
Research mislabeled packages.
Call customers to validate address corrections.
E2DC corrections live for delivery same day.
Damage Inspections of damaged packages.
Damage reports.
Retapes/Rewraps.
Sort, scan, label and secure parcels and packages on shelves for holds and inventory.
Process the opening and closing of ERN (International) packages.
Process/release futured packages for next delivery date.
Pull and send back expired hold and will-call packages.
Process expired COD packages.
Skid and shrink wrap shipments awaiting resolution.
Putt packages on pallets or belts for sorters to scan and load to package cars, trailers, and UPS aircraft.
Process on-road exceptions.
Find exceptions on driver package cars.
Solve and maintain customer concerns/ECMs that are sent to the building via the SRC system Operates all equipment, software, and devices and trains others.
Maintains a clean, organized, and safe working environment.
Moves skids of packages to different areas.
Communicates with OMS/Supervisors any issues.
Requirements
Intermediate computer skills: Access, Excel, and Word (Microsoft Office).
Proficiency in navigating and finding locations using maps, GPS devices, and map books.
Ability to lift-up to 70 lbs. (32kg) unassisted. Typical package weight ranges from 25-35 lbs.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills
Bachelor's degree or international equivalent – Preferred
Compensation and Benefits
2 weeks of paid vacation after one year of service.
Vision, health, and dental benefits after 60 days of service.
Overtime.
Weekly Pay/ Direct Deposit- Every Friday.
Immediate access to UPS ‘Employee Discounts’ upon hiring.
Paid training.
Pension Plan.
Free Onsite Parking.
Opportunity for advancement within a Fortune 50 Company.
Expenses/Working Conditions
Exposed to hot/cold temperatures when working outdoors and warehouse facilities.
Adhere to the company’s Appearance Guidelines.
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
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