About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity
UJET is searching for a Data Engineer to join our growing Engineering team! The ideal candidate is a Data Engineer with strong data analytics experience to build and operate scalable, reliable data systems. You will work closely with backend, product, and analytics teams to enable data-driven decision making and power production features.
Our data stack includes BigQuery, dbt (dbt Labs), Python, and Looker, running on Google Cloud Platform (GCP). Experience with Ruby (or Ruby on Rails) and GCP services is a strong advantage.
Responsibilities:
- Collaborate with analytics and finance teams to enable trusted metrics and dashboards in Looker
- Design, build, and maintain scalable data pipelines using Python and dbt
- Develop and optimize BigQuery data models for analytics and product use cases
- Implement ELT workflows and enforce best practices in dbt (testing, documentation, versioning)
- Integrate data workflows with backend services and APIs
- Ensure data quality, reliability, and observability
- Optimize performance and cost across BigQuery and data pipelines
- Support experimentation, reporting, and advanced analytics use cases
- Collaborate with CI/CD enhancements to existing process
- Participate in infrastructure decisions to implement data ingestions pipelines
Requirements
- 3+ years of experience as a Data Engineer or Analytics Engineer
- Strong programming skills in Python
- Solid experience with SQL and analytical data modeling
- Hands-on experience with BigQuery
- Production experience with dbt (dbt Labs)
- Experience building and maintaining analytics-ready datasets
- Strong software engineering fundamentals (testing, version control, code reviews)
Preferred Skills
- Experience with Google Cloud Platform (GCP) services (e.g., Cloud Storage, Cloud Functions, Cloud Run, Pub/Sub, Composer)
- Experience with Looker (LookML, semantic modeling, dashboards)
- Background working with Product to gather requirements and understanding business needs
- Familiarity with CI/CD pipelines and infrastructure as code
- Experience with streaming or event-based architectures
- Experience with Ruby or Ruby on Rails is a plus
Annual US Hiring Range: $140,000 - $160,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, commuter benefits, and more.
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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