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Data Engineer
Are you driven by the opportunity to harness the power of data to create meaningful change? At the Financial Ombudsman Service, we’re on an ambitious transformation journey – and data is at the heart of it. As we shape a modern, cloud-first data landscape through our newly established Chief Data Office, we’re looking for a skilled Data Engineer to help us unlock insights, enhance decision-making, and deliver real impact for our customers. If you're ready to make a difference in a purpose-led organisation that values ambition, respect, and trust, we’d love to hear from you.
Contract: Permanent
Working Hours: Full-time, 35 hours per week
Salary: from £36,565 - £40,000 dependent on experience
Report to: Lead Data Engineer
Location: London Docklands (Hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.
This year, we created our new Chief Data Office as part of redefining our data strategy across the organisation. With data playing an increasingly vital role in our transformation journey, the CDO is shaping a modern, cloud-first data landscape that supports innovation, enhances decision-making, and strengthens our customer-centric approach. It’s an exciting time to be part of the Data team at the Financial Ombudsman Service.
Key Responsibilities:
Supporting the development and maintenance of ETL/ELT pipelines using Azure Data Factory and Databricks.
Contributing and working closely with team members and stakeholders in delivering and supporting of robust, reliable, large scale enterprise data solutions in Azure environments and SQL technologies.
Collaborating with data modellers, analysts, and governance leads to ensure data quality and consistency.
Participating in the collection of functional and non-functional requirements, as well as code reviews and team meetings.
Working closely with team members in partnership with data governance team ensuring compliance to data governance, data security other regulatory requirements and internal data policies.
Partner closely with IT application and infrastructure teams in promoting; strong alignment to security and compliance, continual integration with source systems and efficient infrastructure resource management.
Supporting innovation and creativity by engaging in proactive problem-solving and innovative solution development.
Address data integration challenges with guidance from senior engineers.
Contributing to the team’s SLA obligations for data delivery, and reliability are met, and that incidents and requests are managed appropriately
Collaborating in a team development and testing process, and support changes through service management change process.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria
Demonstrable experience of Microsoft Azure data services, such as - Azure SQL, Synapse Analytics, Databricks, Azure Data Factory, Azure storage.
Ability to use Microsoft SQL Server and database technologies.
Writing SQL (essential) and Python (desirable) queries.
Working with structured and semi-structured data formats.
Familiar with data warehousing and Delta Lakehouse concepts.
Knowledge of Azure technologies.
Communicating with various stakeholders for range of purposes. Collaborating and partnering with different individuals and teams.
Desirable
Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent practical experience).
Azure Certification in Azure Data Fundamentals.
Why Financial Ombudsman Service?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
Extensive Well-being resources including on-site therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
Please upload an up-to-date CV, ensuring you are highlighting your keys skills/ tools and technologies in relation to our role.
Applications should be submitted by 12th November.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now.
A full job profile is available on request and will be provided to candidates shortlisted.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications, we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected]
and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
LinkedIn: https://www.linkedin.com/company/financial-ombudsman-service
Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Thank you for your interest in working with us, we wish you luck with your application
Top Skills
What We Do
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website
