Our Opportunity:
Chewy’s Data Analytics team has an exciting opportunity for a Senior Data Engineer (Data Engineer III) to join the pack. In this role, you will leverage your extensive expertise in data engineering to support our Speech Analytics platform. You'll be integral in building and maintaining high-quality data pipelines that drive analytical solutions, driving strategy for VOC data democratization, collecting stakeholder requirements for metrics and visualization, and integrating additional metadata fields into our Speech Analytics platform to facilitate enhanced VOC and QA reporting. You will act as a technical lead/advisor for our customer experience survey mechanisms (CSAT/NPS) and support other ad hoc VOC experimentation and customer feedback data responsibilities as needed. As a key player, you will develop and implement advanced data products and technologies to meet our evolving business needs and redefine world-class customer service standards. Our fast-paced environment presents continuous new challenges and opportunities.
What You'll Do:
- Design and Optimize Data Systems: Develop, optimize, and maintain data architecture and pipelines using advanced design and programming patterns, adhering to best practices.
- Data Integration and Management: Manage and enhance our SSOT tables and data marts critical for daily business decisions.
- Collaborative Leadership: Act as a trusted advisor to analytics teams and business partners, providing expert consultation and communicating sophisticated data-driven insights.
- Mentorship: Mentor and coach peers on data standards and best practices, promoting a culture of continuous learning and improvement.
- Innovative Solutions: Lead the evaluation and deployment of cutting-edge tools and processes for data engineering to boost overall organizational productivity.
- Strategic Partnerships: Collaborate with leaders, vendors, and data practitioners across Chewy to develop technical architectures for strategic projects and initiatives.
- Documentation and Agile Practices: Document technical details of work and adhere to agile methodologies, utilizing tools such as Jira and Confluence.
What You'll Need:
- Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, Mathematics, or a related field.
- Professional Experience: At least 5 years of experience in data engineering, with a strong focus on data integration and pipeline construction in cloud environments and enterprise data warehouses like Snowflake.
- Technical Proficiency: Expertise in SQL and programming languages such as Python; familiarity with big data technologies like Apache Hadoop, Spark, and Kafka.
- Leadership and Communication: Demonstrated ability to lead projects and communicate effectively with stakeholders at all levels.
- Innovative and Analytical Mindset: Strong problem-solving skills and the ability to adapt to new technologies and changing business requirements.
Bonus:
- Advanced Programming: Strong proficiency in Python.
- Industry Experience: Prior experience leveraging top Speech & Text Analytics/VOC/Customer Feedback Management software in e-commerce, retail, or startup environments.
- Certifications: AWS Developer or Data Analytics certifications.
- BI and Analytics Tools: Experience with BI tools such as Tableau, Power BI, or similar, and familiarity with Speech Analytics platforms like XM Discover, Qualtrics, or Clarabridge.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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