Data Centre Operations

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Your day at NTT DATA

Data Centre Operations (DCO) person: Data Centre - manages the operational day to day tasks onsite and assists the Site Manager/ Senior Operations manager in operational tasks such as budgeting, estimating, planning and objective setting to support installations and assurance.
Data Centre Operations (DCO) person: Data Centre manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services.
Data Centre Operations (DCO) person: Data Centre works closely with the Data Centre teams and manages all aspects of service delivery into the various service delivery contracts and ensures continued focus on the execution of agreed services plans and initiatives.
Data Centre Operations (DCO) person: Data Centre facilitates and assists the Site manager in order to manage and monitor the implementation of operational activities and process in order to deliver on approved operational plans and to continuously enhance service delivery.

What you'll be doing

Performance Objectives (PO)

Performance Objectives Details

PO 1: Plan and manage implementation of processes and procedures in the Data Centre.

· Plans approach and implementation of Shared Operations strategies to support the Data Centre. · Assists with Managing the budget and other financial goals, directing short-term and long-range planning · Incorporate input from business strategies for products and services into operating models relating to the Data Centre. · Communicate and cascade the technology focus areas operational objectives to senior managers and department heads · Put plans in place to achieve performance goals, allocate resources and assess / update / improve the processes and policies of the Data Centre. · Identify potential risks and recommend mitigation strategies in technology focus area as aligned to overall shared operations approaches · Involved in the Planning and execution of maintenance rotations and Vendor management with relation to uptime of the DC · Assists the Site Manager or in cases directly Manages Health and Safety protocols within the DC and is responsible to make sure all Vendor Safety files are up to date.

PO 2: Operational Optimisation

· Implement operational processes and improvements related to the processes for each section in the Data Centre. · Enforce and monitor operating policies to support overall business and company policies and objectives in technology focus area · Ensure compliance with operating policies and procedures to support the operations workflow and deals with non-compliance in Data Centre. · Monitor critical service and efficiency points to support and enhance technology focus area capabilities · Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes in the Data Centre. · Ensure that operational activities comply with organisational requirements for quality management, legal stipulations and general duty of care · Recommends changes to the operating model as the business grows and develops · Utilises automated systems to ensure they support current business practices and enhance service delivery. · Plans and carries out Operational checks to optimize facilities functionalities not limited but including DCIM, Security systems and systems monitoring.

PO 3: Operations Management and Technology Leadership

· Research new technologies, trends and advancements in the market to enhance operational capabilities · Provide input into and manage the introduction of new technologies defined by the strategy to the business including availability of proper technical tools and IT services · Manages 24x7 operations and maintenance function for the data centre facility. · Maintains 24x7 operations of all critical data centre building support systems (HVAC, Electrical, Lab support, etc.) · Provides 24x7 up time to on site computer server facility, UPS (Uninterruptable Power Supply) systems and emergency/critical generators. · Develops, plans, and implements annual shut down program for preventative maintenance activities. · Manages multiple subcontractors supporting the operations and maintenance functions. · Conduct risks assessments of the data centre facilities and implementation thereof ·

PO 4: Client Management and escalations

· Review delivery of support throughout the Data Centre and manages risks and opportunities · Implement and manage the escalations framework including diagnosing service delivery problems · Initiate and report on actions to maintain or improve levels of service · Report on trends in fulfilment, assurance and escalations in the Data Centre and identifies improvement areas

PO 5: Budget management

· Where applicable - Implement and manage the operational aspects of the annual budget in the technology focus area · Assist in budgeting, estimating, planning and objective setting in technology focus area · Assist with investigation and managing cost control mechanisms · Monitor budget and report on deviations · Manage costs and adherence to financial guidelines and thus ensure proper control over expenditure · Check orders and manages inventory in technology focus area ·

PO 6: Reporting and Metrics

· Based on DCIM tools - Compile metrics reports relating to performance, systems and people in the Data Centre. · Identifies risk areas and non-compliance and reports on solutions

PO 7: Data Centre and people Management

· Provide coaching and feedback to management and peers on how to improve and sustain their performance and foster a culture of development and continuous learning · Assess capability in technology area and maintain a drive of continuous certification and technology relevance · Drive the area in such a manner as to foster innovation and technological excellence ·

Qualifications, Knowledge and Experience

• Data Centre accreditation.
• Facility Management advantageous.
• Cooling, Electrical, UPS, Generator qualifications advantageous.
• 3 – 7 years Data Centre Facilities Operations and/or Data Centre Engineering Managing vendors experience technical knowledge relevant to Data Centre.

Competencies

Behavioural Competencies Technical Competencies

Essential:

• Applying Expertise and Technology SLA and Escalation management
• Analysing ITIL certified
• Planning and Organizing Must have working knowledge of ANSI/TIA/EIA and the National Electrical Code
• Coping with pressures and setbacks Operate DCIM
• Deciding and Initiating Action HVAC UPS
• Mechanical and or Electrical certification

Desirable:

• Working with people
• Relating and Networking
• Adhering to principles and Values
• Achieving personal work goals and objectives
• Working with People
• Learning and Researching
• Working knowledge of Generator
• Working knowledge of mechanical cooling
• Basic networking

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.